Adding General Customer Information

Confirmed

Select this check box to indicate that the customer is not a match with a list used for financial sanctions screening. When a new customer is added, the address is changed, or the Screen for Denied Parties process is run, and the name and address fields are validated against the list that is used for financial sanctions screening. If the customer is a match, the check box remains deselected. After contacting the agency and determining that the customer is not a match, select the check box.

You can also deselect the check box if you think the customer would be on the security list and the lists have not been updated yet. By doing so, you ensure that any orders entered for the customer are placed on hold.

Reason Code

Enter a code after selecting or deselecting the Confirmed check box.

Do not screen for

Enter the number of days that you want the system to not validate the customer against the list used for financial sanctions screening.

Next screening

After saving the changes in the Do not screen for field, the date appears when the customer will be validated against the list used for financial sanctions screening.

Bill To Customer

Select if the customer receives invoices. When you select this check box, the system designates the customer as a correspondence and a remit from customer, and makes those check boxes available. Only bill to customers can be correspondence or remit from customers. To change the correspondence or remit from assignments for this customer, deselect the corresponding check boxes. Two additional fields appear for entry of the SetID and the customer ID of the new correspondence or remit from customer. PeopleSoft Billing and Receivables use these roles.

Ship To Customer

Select if the customer receives order shipments.

Sold To Customer

Select if the customer places orders.

Broker Customer

Select to associate a broker with a sold to customer. A broker can act as a representative for a specific product line for this customer and negotiate product discounts or order goods on the customer's behalf. The broker might also receive sample goods or courtesy copies of various documents.

The broker customer is the ordering body for the sold to customer. Brokers can place orders on behalf of a customer and receive documents such as order acknowledgements, quotation responses, and courtesy copies of sales acknowledgements and invoices.

A broker can belong to many sold to customers, and you can associate more than one broker with a sold to customer.

Indirect Customer

Select to associate an indirect customer with a ship to customer. Processing for indirect customers is not available at this time.

Correspondence Customer

Correspondence customers are, by default, associated with a bill to customer. The information that you establish for the correspondence customer defines processing options, send to information, and remit to address information for customer correspondence, such as statements, finance charge invoices, and Dunning letters.

If the Correspondence Customer check box is selected for this customer identifying this customer as a correspondence customer, then when you click the Correspondence Selection link to view the Correspondence Customer Hierarchy, only the selected customer will appear at the top of the hierarchy.

To build a multilevel correspondence customer hierarchy, the Correspondence Customer check box must not be selected. If this check box is not selected a field appears with the SetID of the current customer as the default value. You can override this value and select another SetID. Next to the SetID field is a blank field with a search icon, which you can click to select the customer that you want to appear as part of the Correspondence Customer Hierarchy on the Customer Hierarchy page once you save the page. You then click the Correspondence Selection link to view this new hierarchy.

You can view this hierarchy with balances for this customer in the Collection Workbench when you select Correspondence as the level for the customer you are reviewing in the workbench.

See Understanding the Collections Workbench.

Remit From Customer

A remit from customer is the paying entity. All customers are their own remit from customers by default, unless you assign the customers to remit from groups in the General Information component.

If the Remit From Customer check box is selected for this customer identifying this customer as a remit from customer, then when you click the Remit From Selection link to view the Remit From Customer Hierarchy, only the selected customer will appear at the top of the hierarchy.

To build a multilevel remit from customer hierarchy, the Remit From Customer check box must not be selected. If this check box is not selected, a field appears with the SetID of the current customer as the default value. You can override this value and select another SetID. Next to the SetID field is a blank field with a search icon, which you can click to select the customer that you want to appear as part of Remit From Customer Hierarchy on the Customer Hierarchy page once you save the page. You then click the Remit From Selection link to view this new hierarchy on the Customer Hierarchy page.

You can view this hierarchy with balances for this customer in the Collection Workbench when you select Remit From as the level for the customer you are reviewing in the workbench.

See Understanding the Collections Workbench.

Corporate Customer

Select to designate a new customer as a corporate customer, or deselect to assign this customer to a different corporate customer.

If the Corporate Customer check box is selected for this customer, which identifies this customer as a corporate customer, then when you click the Corporate Selection link to view the Corporate Customer Hierarchy, only the selected customer will appear at the top of the hierarchy.

To build a multilevel remit from customer hierarchy, the Corporate Customer check box must not be selected. If this check box is not selected, a field appears with the SetID of the current customer as the default value. You can override this value and select another SetID. Next to the SetID field is a blank field with a Search icon, which you can click to select the customer that you want to appear as part of Corporate Customer Hierarchy on the Customer Hierarchy page once you save the page. You then click the Corporate Selection link to view this new hierarchy on the Customer Hierarchy page.

You can view this hierarchy with balances for this customer in the Collection Workbench when you select Corporate as the level for the customer you are reviewing in the workbench.

Consolidation Customer

Select to enable the customer to receive consolidated bills in PeopleSoft Billing. This check box is available only for bill to customers. When you select consolidation customer, you must also define a Consolidation Business Unit. The Billing Interface process (BIIF0001) uses this information to determine which business unit to use on consolidated bills. Individual bills that are attached to a consolidated bill often originate from different business units.

Grants Management Sponsor

Select to indicate that the customer is a Grants sponsor. This enables the customer information that you enter on these pages to be included in other Grants pages and processing.

Federal Customer

Select if the customer is a federal entity.

Trading Partner Code

Enter a two-digit code only for federal customers. This field is required if you select the Federal Customer check box.

Disbursing Office

This field is updated by the SAM process.

Appropriation Symbol Not Required for Reimbursable Agreements

Select to determine whether an appropriation symbol is required for a particular customer.

Hold Billing on Unpaid Cost

The value of this check box defaults from the Contracts - Installation Options page. The value selected here will default to the new contract that is created. See Understanding the Contracts Billing Process, Updating Hold Billing and Revenue on Unpaid Cost Options.

Team Code

Designates the team that supports the ship to customer. Set up support team codes on the Support Team Members page.

Default

Specify the support team to be referenced on sales orders and quotes. This is a required field.

Customer

If you are adding a new customer, NEXT appears until you save the page. Or you can override NEXT and manually enter a value.

Location

Enables you to indicate an organization's different address types. For example, you can specify one address to receive bills, another for shipping, a third for postal deliveries. Each address has a different location number. Every customer role must have a primary location, which the system uses on all pages where a customer address appears. The primary location, indicated by a 1, is the address that you use most often when you contact the customer, and may be different from the customer's main address.

Staffing Hot List

Select to indicate that this customer should appear on the Customer Hot List pagelet.

Bill To

Select at least one address as a bill to address if the customer is a bill to customer. You must also select one address as the primary bill to address by selecting the Primary check box.

Ship To

For intercompany transfers, the primary ship to address appears by default on the Material Stock Request - General Info page and the Express Issue page. You can only view the value on those pages; you cannot override it.

Sold To

Enter the address that receives the order, quote, RMA, and buying agreement renewal letter documents. If you select the Primary check box, the sold to address is the address location that appears by default on the sales order, quote, and RMA when you select this customer ID.

RFID Enabled

Select to indicate that orders that are shipped to this destination require RFID tags.

Broker

Enter an address for the broker who receives sample goods and courtesy copies of sales order acknowledgements and invoices.

Indirect

You can associate indirect customers with ship to customers.

Correspondence Address

Enter the address that receives correspondence.

VAT Default

Click to access the VAT Defaults Setup page.

The VAT Defaults Setup page is a common page for setup of defaults for all PeopleSoft applications that process VAT transactions. On this page, you can define customer defaults as applicable.

VAT Service Treatment Setup

Click to access the Services VAT Treatment Drivers Setup page.

The Services VAT Treatment Drivers Setup is a common page used to set up VAT services treatment for all PeopleSoft applications processing VAT transactions. If you are required to implement special handling for services, you can specify customer service treatment defaults on this page as applicable.

Effective Date and Status

Within each location number, you can enter multiple addresses that are keyed by effective date and status.

Language Code

Enter a code for the system to use as a default value for this location.

Tax Code

This value appears by default on bill lines in PeopleSoft Billing and on sales order lines in PeopleSoft Order Management. The value is available only for ship to customers; if the address that you are viewing is not a ship to address, this field is unavailable.

Physical Nature

Select the default physical nature for transactions. Options are Goods and Services.

Where Performed

Select the default location where a service is most often physically performed. Options are Buyer's Location, Ship From Location, Ship To Location, and Supplier's Location.

Address 1, Address 2, and Address 3

These are dynamic fields that the country selection determines. Enter location identifiers, such as Printing Division or Western Annex.

View Map

Click to view a map of the specified address.

View Phone Information

Click to access the Country - Address Format page and enter phone information for the customer.

City

Enter the name of the city (for U.S. addresses) or town (for international addresses).

In City Limit

Select to enable third-party tax providers to determine additional city taxes for products as applicable.

Geocode

If you are using a third-party tax provider, you must click the Geocode Lookup link to retrieve the geocode.

Primary Contact and Primary Address

View the field values with their corresponding sequence numbers.

Effective Date and Status

The system supplies these values from the General Information - Correspondence Options 1 page by default.

Suppress Contact

Select to prevent letters from being addressed to the primary contact.

Primary Contact

Select to have correspondence addressed to the primary contact.

Override

Select to correspond with someone other than the primary contact. Then select the sequence number of the other contact person from the available values

Address

Select a customer correspondence address:

• Contact Address: Use the primary contact or an override contact.

• Primary Address: Use the correspondence customer's primary address.

• Item Address: Use the address that is associated with the item.

• Override: Use an alternate address for the correspondence customer.

Remit to Type

Select a remit to type:

Default Remit To: Use as the remit to address for open item statements.

Balance Forward: Use as the remit to address for balance forward statements.

Bank and Account

Select the preferred bank code and account. The system populates the corresponding bank type.

Dunning ID, Overdue Charging, and Statements

The options in these group boxes enable you to override the default IDs that you set at the business unit level. Dunning and statement IDs determine when to exclude items from correspondence and when not to send the letter or statement. Overdue charging generates overdue charge documents for a customer, creates new overdue charge items that you can post to a customer's account, or both.

To apply different guidelines to a customer, select a valid ID and group in each of the three sections of this page. If you override the default value, the ID appears here; if you accept the default value, it doesn't appear here.

Dunning Hold, Assess Overdue Charges, and Statement Hold

Select any of these check boxes to prevent the system from creating letters, finance charges, or statements for this customer. These check boxes are useful when, for example, a customer's account is in dispute and you don't want to send any correspondence until you resolve the issue. The associated hold date appears when you apply a document hold to a customer. The current date appears as the hold date by default.

Dunning Group, Overdue Charge Group, and Statement Group

Select to group customers for statement, Dunning letter, and overdue charge processing. When you run the Statements process (AR_STMTS), the Overdue Charge process (AR_OVERDUE), or the Dunning process (AR_DUNNING), specify to generate only statements, overdue charge invoices, or Dunning letters for customers in a specific group. Select one of the options for assigning a customer to a group.

Generate Statement Image

Select Yes to generate statement images for this customer and display them on the Collections Workbench, Correspondence tab, or No to turn off the functionality.

The value you select in this field overrides the setting at the Receivables business unit level. If this field is blank, the system uses the selection on the Receivables Options - General 1 Page .

See alsoCorrespondence Tab.

Generate Dunning Image

Select Yes to make dunning images available on the Collections Workbench, Correspondence tab, or No to turn off this functionality.

The value you select in this field overrides the setting at the Receivables business unit level. If this field is blank, the system uses the selection on the Receivables Options - General 1 Page.

See alsoCorrespondence Tab.

Standard ID Qualifier

Select a translate value that lists credit and reporting services in various countries.

If you use trade credit organizations other than those provided, you can add field values to accommodate that information. Consult the PeopleTools documentation when making that change. The ID number that is associated with the qualifier appears.

DUNS Number (with edit): (Dun and Bradstreet number with edit) The system prompts you to select a SetID and Dun and Bradstreet (D&B) number.

DUNS Number (no edit): (Dun and Bradstreet number no edit) This option is for companies that do not have the D&B interface installed or do not use the D&B component and want to maintain the information manually. Additionally, this option has a Credit File check box that you can use as you want.

DUNS +4 Suffix: Use this option is used individual credit entities within a larger organization using the entity's Dun and Bradstreet number followed by a 4-digit suffix.

Electronic Address ID: A number given by the national Hub to uniquely identify the participant’s bill to sites or sub-organization’s final recipient of the invoice. For some countries, this is a required field.

Return to Previous Panel

Click to access the Dun and Bradstreet component to view or enter D&B information for the customer or to purchase a report. This button is active only if you select DUNS Number (with edit) in the Standard ID Qualifier field and you accessed the page from the Dun and Bradstreet component.

SIC Type (standard industry classification type)

Select a value to specify the classification format that is used in Canada, France, Germany, the U.K., or the U.S. Major industry types and subsets within industries use standard industry classification codes in various countries to group and facilitate reporting and analysis.

SIC Code (standard industry classification code)

Select a value to specify the industry classification that is appropriate to the customer. Industry codes are listed by type in the appropriate categories and language. You can add rows to include this customer in additional types and classifications.

Effective Date

Additional customer credit information is keyed by this date to enable you to keep a history of changes that you make to the customer's terms and to enter changes that go into effect on a future date.

Credit Class

Select to group customers by defining additional credit categories.

Risk

Select as an indicator of the customer's past credit history.

Risk Score

Displays the risk score that was calculated for this customer based on the set up of a risk score rule and running the Risk Scoring Application Engine program. Click the risk score link to display the Risk Score Details page, which displays the Risk Scoring ID, the Risk Scoring Element, the number of business units, the Customer Data, the Range Value, and the Scoring Weight (%) that were used by the AR_RISK program to calculate and display this risk score.

See Setting Up Risk Scoring Rules.

See Generating Risk Scores.

Currency Code

Enter a currency to use for credit information. This value appears by default from the Miscellaneous General Info page. For multicurrency customers, the system uses this currency for multiple-currency open accounts-receivable items in business units that use this customer. The system converts all open items to this common currency for credit checking.

Rate Type

Enter a type to convert all transaction currencies to the currency code that you select on this page.

Collection

PeopleSoft Receivables uses this check box for informational purposes only. Changing a customer's status to Collection has no effect on item or payment processing.

Status

Select a status (from those that you define on the Collection Status page) when you turn over a customer for collection. Status codes vary according to business practices; for example, they might represent different collection agencies that you use.

Dispute

PeopleSoft Receivables uses this check box for informational purposes only. Changing a customer's status to Dispute has no effect on item or payment processing.

Status elements, description status (general customer information)

Select a status (from those that you define on the Dispute Status page) when you place a customer in dispute. As with collection status codes, dispute status codes vary by business. They usually indicate the cause for dispute, such as a pricing error or an incorrect shipment.

Amount

Enter the disputed amount. This value can be the customer's account balance, the amount of a single item, or some other amount. It can be a negative or positive value.

Enable Credit Checking

Select to have the system check this customer's credit and reject orders when the customer exceeds the credit limit. The system includes only open orders in the credit-checking calculations; it ignores orders in any other status.

Credit Limit Review Date

Enter the date on which to reevaluate the credit limit. This date applies to both the credit limit and the corporate credit limit.

Maximum Order Amount

Enables you to set a limit on individual orders for this customer.

Corporate Credit Check Algorithm

The user can use the existing algorithm or the new advanced corporate credit algorithm at the corporate customer level. The corporate customer option will override the installation default if a value is present. Values from the drop-down list box are Basic, Advanced, and Installation Default. This drop-down list box is displayed only if the Allow Credit Profile to Override check box is selected on the order management installation record.

Use Corporate Summary Table

The user can use the summary table for the corporate credit check calculation. The summary table is updated each time the credit check process is run and will store old credit balance, sales order backlog and pending payment and deposit information. The corporate customer option will override the installation default if a value is present. Values from the drop-down list box are Yes, No, and Installation Default. This drop-down list box is displayed only if the Allow Credit Profile to Override check box is selected on the order management installation record.

Backlog Days

Select the number of backlog days to include in the credit-available calculations. For example, if you select 60, when the system calculates credit available, it subtracts order lines that are scheduled to ship within 60 days. This part of the credit-checking algorithm is sometimes referred to as potential accounts receivable. The system calculates potential accounts receivable (backlog due to ship within a specified number of days) only for bill to customers.

Credit Limit

Applies to the bill to customer, and workflow processes used in PeopleSoft Receivables can reference it. When a bill to customer exceeds the credit limit, for example, the system adds this customer to the worklist of the workflow user who is assigned to the customer, indicating that the user should review this customer's account.

% Over Limit (percentage over limit)

Enter a percentage by which you allow customers to exceed their credit limits before hold processing takes effect. If you enter 2%, for example, the system adds two percent of the customer's credit limit to the available credit amount. Depending on the percentage that you enter, the credit limits might be higher than those that you originally established for the customer.

Range % (range percentage)

Enter a percentage to represent a comfort level that is relative to this customer's credit limit. You can flag some customers, for example, when they get within 80 percent of their credit limits; alternatively, you can allow other customers to use 110 percent of their credit limits.

Date

Enter the credit limit date. This date is distinct from the effective date so that changes to the credit limit or other credit information remain independent of each other.

Corporate Credit Limit

Enter an amount if the customer is a corporate customer. The credit limit amount appears by default, but you can override that value. You can also enter a percentage over limit, a range percentage, and a date.

% Over Limit (percentage over limit)

Enter a percentage by which you allow corporate customers to exceed their credit limits before hold processing takes effect.

Range % (range percentage)

Enter a percentage to represent a comfort level that is relative to this corporate customer's credit limit. PeopleSoft Receivables uses this value.

Date

Enter the credit limit date.

Aging ID and Aging Category

If a customer has an outstanding balance in the specified aging ID at the specified aging category or older, the system might place all orders for that customer on hold, even if the customer has not reached the credit limit. The system places these orders on hold only if you assign a hold code for the Outstanding AR (outstanding accounts receivable) field on the Credit Processing page in PeopleSoft Order Management. Regardless of the aging ID and aging category that you specify on this page, PeopleSoft Receivables uses all of the applicable aging IDs and aging categories to calculate a customer's outstanding items.

1099-C Reporting

Click this link to access the 1099-C Reporting Details Page, where you must enter a customer's cancellation of debt details before generating the 1099-C form to submit to the IRS. This link appears when the 1099-C Reporting option is selected in the installation options for Receivables.

See Generating the 1099-C Report.

Country and Home Country elements, descriptionshome country (general customer information)

Add rows for as many countries as you need to define, and then select one country as the home country.

VAT Registration ID (value-added tax registration ID)

Define for each country.

Effective Date and Status

Specify the effective date and status for each exception that you enter.

End Date

Enter the date that the exoneration or suspension ends, if applicable.

Exception Type

Select the type of exception. Options are:

Exonerated: Select if the VAT entity is permanently excused from paying VAT.

Suspended: Select if the VAT entity is temporarily excused from paying VAT.

VAT Certificate ID (value-added tax certificate ID)

Sometimes a government issues a certificate to show proof of an exception. Use this field to enter the VAT certificate ID that was issued.

VAT Default (value-added tax default)

Click to access the VAT Defaults Setup page.

This page enables you to set up VAT defaults for all PeopleSoft applications that process VAT transactions. On this page, you can define customer defaults as applicable.

VAT Service Treatment Setup (value-added service treatment setup)

Click to access the Services VAT Treatment Drivers Setup page.

This page is a common page that you use to set up VAT services treatment for all PeopleSoft applications that process VAT transactions. If you are required to implement special handling for services, you can specify customer service treatment defaults on this page as applicable.

Sequence

Determines the order in which notes are printed on the selected documents.

Classification

Select a value:

Standard: Assigns a standard note. For this value, select a standard note code. Standard notes are created on the Common Definitions Standard Notes page.

Custom: Creates a custom note. For this value, select a note type, and then enter the custom note in the text field.

Use Predefined Standard Note

Select to use a predefined note for a customer note.

Note Code

Enter the note code for this note. If you are using predefined standard notes, select the standard note to assign to this page or enter the note code. The note type, note text, key words, and print on documents appear.

Note Type

For custom notes, select the note type for the note.

Document To Print The Note On

For custom notes, enter the print location for notes from the available options. You can print notes on invoices, bills of lading, order acknowledgements, picking plans, and quotations without additional configuration.

Add

Click to browse for and add an attachment.

View

After you upload an attachment, click the View button to view it.

Attached File

After you upload an attachment, its name appears here.

Attachment Type

Enter the file type, and add a description of the multimedia item that you're attaching.

Credit Analyst, Collector, Billing Specialist, and Billing Authority

Select predefined personnel codes for those who will work with this customer. PeopleSoft Billing and Receivables uses these fields. Credit Analyst and Collector are required fields for bill to customers.

AR Specialist (accounts receivables specialist)

Select the code for the person whom PeopleSoft Receivables assigns as the initial owner for the customer's deductions and disputed items. If you do not enter a value, the system uses the AR specialist whom you assign to the Receivables business unit. If you assign an AR specialist to an entry reason on the Automatic Entry Type - Selection page, the system uses that specialist.

Bill Inquiry Phone

The number that is printed on customers' invoices for them to call with questions about their bills. PeopleSoft Billing uses this field.

Direct Invoicing

Select for PeopleSoft Billing to provide a streamlined process that extracts sales order, project resource lines, and intercompany transfer information for subsequent processing in PeopleSoft Billing. In PeopleSoft Order Management and Inventory, this processing occurs immediately after shipping depletion; in PeopleSoft Project Costing, this processing occurs after you click the Generate Invoice or Generate Pro Forma button on the Manage CA/PC Bills page. Subsequent processing includes calculating VAT (for project resource lines and intercompany transfers), printing invoices, creating accounting entries, and initiating vouchers.

Federal Highway File

Select to have the Federal Highway billing format.

Prompt for Billing Currency

Select to have the system prompt you for the billing currency when adding a new bill for the customer. You can add the new currency in any decimal precision. If in bill entry you change to a customer with a different currency, and you select this check box, the system prompts you to enter the desired currency. You can enter a new currency or keep the customer's default currency. You are not required to enter a new value.

Electronic Invoice

Select to use Electronic Invoice File as the default invoice media when adding a new bill for the customer. You can override the default value for invoice media in bill entry.

Print Product Alias Description on Invoice

Select this option for the invoice to display the entered product alias description.

Freight Bill Type

Select to designate the time to bill freight.

Bill Type

Select a bill type identifier other than the one that you define on the Accounting and Billing page. Set up a bill type at the customer level to control processing in PeopleSoft Billing by customer and order versus at the PeopleSoft Order Management business unit level. The bill type appears by default on the Bill To section of the Order Entry Form page during order entry. If you have not set up a bill type on this page, the bill type identifier appears by default on the Accounting and Billing page.

Billing Cycle Identifier

Used in PeopleSoft Billing to group billing activity by a common invoicing schedule. For example, a cycle might represent a monthly or weekly schedule for invoicing.

Invoice Form

Enter an identifier for the formatting options to use to determine the sorting and summarization levels for invoice information.

Bill By Identifier

Enter a value to determine the criteria that the system uses to group billing activity into a single bill. The system uses this value for billing activity imported through the Billing Interface from an external source. For intercompany transfers, select a bill by identifier that you set up for this purpose on the PeopleSoft Billing Bill By Identifier page.

AR Distribution Code (accounts receivable distribution code)

Select the code that is associated with the valid combination of ChartField values to use when generating accounting entries for PeopleSoft Receivables. The system enters the Receivables ChartField values on the bill according to the code that you select. If you do not have PeopleSoft Billing installed, this field is unavailable.

Consolidation Key

Assign a value to associate groups of bills to consolidate. This free-form field enables you to create labels that best suit business needs.

Customer ID

Select a value to determine which consolidation customer (defined on the General Info page) receives the consolidated bill for this bill to customer.

InterUnit Customer

Select to establish a customer for interunit transactions that are defined as intercompany transfers in PeopleSoft Inventory. Leave this field blank for all other customers.

General Ledger Unit

Enter the unit that this PeopleSoft Billing interunit customer represents. The value that you enter here appears by default on the bill to General Ledger business unit on the Standard Billing - Header - Info 1 page. If you do not select a value, you must enter a General Ledger business unit on the bill at bill entry. For PeopleSoft Inventory intercompany transfers, however, the system requires that you enter a value here.

If the customer is an interunit customer and is identified as a supplier on the Additional General Info page, both should have the same General Ledger Unit option or affiliate.

Reference Qualifier Code

Select a default value for lockbox processing and online-entry payment reference information in PeopleSoft Receivables.

Aging ID

Enter an aging ID that will be associated with this customer for aging processing in PeopleSoft Receivables. The aging process uses the aging ID from customer setup, however, if not defined, the system uses the aging ID defined at the business unit level. See Setting Up Aging for more information.

See also Defining Business Unit Defaults by SetID for information about setting up the business unit–level aging ID.

PO Number (purchase order number)

Enter a default number to use for all orders that this bill to customer places. When the end date passes, the blanket purchase order (PO) number no longer appears by default on the sales order header when you select this bill to customer.

Purchase Order Required

Select if the customer requires a purchase order on all orders. PeopleSoft Billing does not use this field, yet PeopleSoft Order Management does.

Disable Prices on Receipt

Select to mask prices on a goods receipt generated from a counter sales order.

Immediate Payment Required and Deposit Percent

Select this option if you want to force a payment at the time of the order for the goods that the customer is taking with them. When this option is enabled, the Deposit Percent field on the customer record is 100% by default, which requires the customer to pay in full for the goods that the customer is not taking with them at order time, for example, a backorder or special ordered item. The deposit percent can be modified on the customer record as necessary.

Payment Method

Select the customer's default payment method.

Draft Type

Select a draft type that you previously defined on the Draft Type page.

Direct Debit Group

Specify the group to which the customer belongs. The system uses direct debit groups to identify groups of customers to process simultaneously. The group names are predefined.

Bank Account

Indicates the bank account from which the system collects direct debits for this customer. You can change this value on the direct debit worksheet. This magnetic ink character recognition (MICR) ID serves as the primary direct debit account from those accounts that you assign to the remit from customer on the MICR Information - Address page.

Draft Document Required

Specifies whether you will create a draft document for the customer if the payment method is by draft. When you create a document, the system prints a draft document for the customer. If you do not create a document, the system prints only a draft statement.

Draft Approval

Select a value:

Preapproved: Submits the draft to the customer's bank for payment without the customer's sign-off.

Approval Required: Sends a draft document to the customer for review and approval before submitting the draft document to their bank.

Direct Debit Profile ID

Select a value if Direct Debit is the payment method. Direct debit profiles establish parameters, such as item exclusions, customer exclusions, approval limits, and processing options. Set up profiles on the Profile page.

Credit Card Profile ID

Select the profile used to control batch processing of credit card payment worksheets and settlements.

Payment Terms ID

Select a default ID for the customer. You can override this value by entering payment terms directly on the Pending Item 1 page. If you do not set payment terms for the customer, the system uses the terms that you associate with the business unit on the Receivables Options - Payment Options page. Establish codes during setup on the Payment Terms page.

Discount Grace Days and Due Grace Days

Enter the number of additional days, beyond agreed payment terms, that you allow the customer to take the discount or to pay the invoice. The leeway is taken into account for the earned discount calculations on payment worksheets and by the Payment Predictor process. If you do not enter values in these fields, the system uses the default values that you set for the business unit on the Receivables Options - Payment Options page.

Prenote Required

Select to enable you to create, transmit, and receive confirmation of direct debit prenotes. The PeopleSoft Receivables Direct Debit application engine (AR_DIRDEBIT) processes these prenotes, which help to eliminate additional processing or handling fees due to the transmission of incorrect customer account information to the customer's bank. Prenotes also reduce any delays in receivable collections.

Prenote Status

Displays the current prenote status, which you can change manually. If this field is blank, select the status New.

The prenotes statuses are:

• New

  When you select the Prenote Required check box, the system automatically updates the prenote status to New. This status indicates that the Create Direct Debit process has not been run for prenotes.

• Submitted

  The Create Direct Debit process creates a prenote and FIN2025 in Financial Gateway creates an EFT with a status of Dispatched, which indicates that the prenote has been dispatched to the bank. Once the EFT is dispatched, the prenote status is set to Submitted. The prenote remains in this status until you hear back from the bank, or the prenote is automatically confirmed. Automatic confirmation occurs when the days prior to confirmation have elapsed, which causes the Create Direct Debit process to set the prenote status to Confirmed and processes the direct debit.

  Note: A user cannot manually change the status of the prenote to Submitted.

• Confirmed

  The bank notifies you that the Direct Debit account information is correct or the entered time period has elapsed, which enables the Create Direct Debit process to process the direct debit transactions associated with the prenotes.

• Rejected

  The bank notifies you that the Direct Debit account information is not correct, which prevents the Create Direct Debit process from processing the direct debit transactions associated with the prenotes. These transactions cannot be processed until the account information is corrected and the prenotes are confirmed.

Status Updated by

Identifies the last user to change the status of the prenote.

Confirm After _ Days

Enter the number of days that can elapse before the system automatically changes the prenote status to Confirmed.

Reason

Select a reason code, which represents the reason for a status change.

Date

Displays the date that the status was last changed. Originally displays the current system date as the default value.

View Prenote History

Click to view the status history of a prenote.

Partial Payment Switch

Select to allow partial payments for underpayments and to take unearned discounts when you use the #DTL_TLR algorithm group. You must also select a Payment Predictor method that runs #DTL_TLR.

If you deselect this check box, the system uses the values that you specify on the Receivables Options - Predictor Detail page to determine whether to create a write-off or adjustment item for underpayments and overpayments when Payment Predictor runs the #DTL_TLR algorithm group.

Payment Predictor Hold

Select to prevent Payment Predictor from processing a customer's items.

Method

Specify the Payment Predictor method to use when the system applies payments from the customer. If you don't enter a method here, Payment Predictor uses the method that you specified for the business unit on the Receivables Options - Payment Options page. You can specify that the Payment Predictor method overrides only for bill to customers who are also remit from customers. If you enter a Payment Predictor method for a customer who is not a remit from customer and then attempt to save the record, the system issues an error message.

Maximum Installments

Enter the maximum number of payment plan installments allowed for the business unit.

See:

Creating Payment Plans

Payment Plan Page

Default Plan Type

Select a default payment plan type for the business unit.

Values are:

• Custom - Creates a custom payment plan based on flexible user-defined installment amounts or a percentage of the total amount due.

• Fixed Monthly Amounts - Creates a payment plan based on a fixed monthly amount.

• Number of Months - Creates a payment plan based on a set number of months.

Minimum Source Balance

Enter the minimum source balance required to create a payment plan.

Default Processing Fee

Select a default processing fee for the business unit. Values are Fixed Amount or Percentage of Plan Balance.

Holiday Options

Define default rules that the system uses to change the due date for the customer when the date falls on a bank holiday. The system uses the bank account that you assign to the correspondence customer to determine bank holidays. If you do not set up bank holiday rules for the customer, the system uses the rules that you define for the business unit on the Receivables Options - General 1 page.

Select a value:

Not Applicable: Does not change the due date.

Due After Holiday: Changes the due date to one day after the holiday.

Due Before Holiday: Changes the due date to one day before the holiday.

Days

The number of days to move the due date to accommodate the holiday.

Allow due date in next month

Select to permit the new due date to fall in the next month if you select Pay After Holiday as the holiday option. If you do not select this check box, the system adjusts the due date to the last business day prior to the original due date.

Maximum Write-Off Amount

Enter the maximum amount that you can write off for either an individual item or for the remaining balance for a match group. The system writes off an amount below the maximum amount if it does not exceed the percentage of the item's original amount or the percentage of the remaining balance for a match group. For example, if you enter an amount of 25.00, the process writes off amounts up to 25.00 AUD. However, if you enter a maximum write off percent of 10 percent and the item's total original amount is 240.00 AUD, the system writes off more than 24.00 AUD.

For no limit, enter all 9s. Enter 0 or leave the field blank to have no write-offs for the customer.

Maximum Write-Off Percent

For the maintenance worksheet, enter the maximum percentage of the item amount that the system can write off. The write-off percent applies only to write-offs for individual items, not for remaining amounts for items or match groups.

For the Automatic Maintenance process, enter the maximum percentage that the remaining balance can be for a match group. The process adds the total debits or total credits and divides the higher amount by the remaining balance for the match group to determine the percentage that can be written off.

The maximum percentage that you can enter is 100. For no limit, enter 100.

Days Until Write-Off

Enter the minimum age of items before the system automatically writes them off. For example, if you enter 30, the system cannot write off an item until it has been in the system for 30 days. For no limit, enter 0.

Store Most Recent Statement Image

The statements will be displayed only for Contact Customer defined with the Bill To option and View Statement selected on the Self Service Security tab. Only the three most recent statement images are retained. Hence, existing statement files for the customer will be replaced with the most recent statement files.

Effective Date

Ship to customer options are keyed by effective date to enable you to keep a history of any changes that you make to the customer's rules and to enter changes that go into effect on a future date.

Distribution Network Code

Enter the appropriate code for the customer. If you leave this field blank, enter a default distribution network code or Ship From Inventory business unit on the Shipping and Returns page for the PeopleSoft Order Management business unit.

Store Number

Enter a value to help identify the location. This value appears by default on the order header; you can use this value as an alternate search criterion when you enter a quote or sales order.

Single Ship Flag

Select Yes to ship all of the schedules that make up an order together. If you use single shipments, the Yes value is not available for the Partial Order field.

Carton Label Format ID and Ship Container Label Format ID

(Optional) Used in PeopleSoft Inventory to generate bar-coded shipping labels.

Allow Overpick

Select to pick more than you requested.

Max Picking Tolerance

Select a maximum picking tolerance for the system to pick in PeopleSoft Inventory if you select Allow Overpick.

Ship Prior To Request Date

If you select Yes, then enter a value in the Number of Days Early and Days Allowed After Request Date fields; do not leave them blank. A blank field for either of these fields equals 0 and has no effect on processing. You can use those fields to manage shipping options.

Days Allowed After Request Date

Enter the number of days beyond the requested arrival date that a customer accepts a delivery.

Number of Days Early

Specify the number of days before the scheduled arrival date that the customer accepts delivery if the customer accepts early shipments. The system calculates the early ship date by subtracting the number of days early from the scheduled ship date on the schedule.

Partial Schedules

Indicates whether the customer accepts partial shipment schedules.

Partial Order elements, descriptionspartial order (general customer information)

Indicates whether the customer accepts partial orders.

Cancel Backorder elements, descriptionscancel backorder (general customer information)

Select Yes if the customer prefers not to receive backorders.

Ship Via, Freight Terms Code, Carrier ID and Priority elements, descriptionspriority (general customer information)

Specify which shipment method to use for domestic and export shipments for this customer. You can use shipping priority codes as the final sort option for fulfilling orders on the General Information - Ship To Options page.

Canadian Customs Invoice

Select for shipments from the U.S. to Canada to include the required invoice.

Shippers Export Declaration

Select to include the reporting document for the U.S. Department of Commerce that details all freight moving from the U.S. to other countries.

Certificate of Origin

Select to include the U.S. certificate that guarantees that goods are of U.S. origin (purchase or manufacture).

NAFTA (North America Free Trade Agreement certificate of origin)

Select to include the NAFTA Certificate of Origin.

Insurance Required

Select if orders for the customer need to be insured when exported.

Flag Orders for Export

Select to note that orders for the customer require export documentation.

AERP (automated exporter reporting program)

Enter the AERP that the U.S. Bureau of Census assigned. The system uses this setting in a future interface to a third-party export compliance system.

Military

Select to note that the customer is either in the military or sells to customers who are part of the military. The system uses this setting in a future interface to a third-party export compliance system.

From Date and Time and To Date and Time

Enter dates to specify a time frame to prevent deliveries from being made.

Day of Week

Enter the weekday on which you plan to restrict deliveries. You can specify the entire day for exception or define a time frame during which deliveries should not be made.

Effective Date

Sold to customer options are keyed by effective date to enable you to keep a history of any changes that you make to the customer's rules and to enter changes that go into effect on a future date.

Allow Product Substitutions

Select to indicate that the customer will consider alternate products if the requested product is not available at order entry. The customer can also select substitute products during the picking process from PeopleSoft Inventory.

Restocking Fee

Select to charge the customer restocking fees for returned goods. The setting appears by default on the RMA Form page, where you can modify it.

Freight Charge Method

Select a method if you use PeopleSoft Order Management freight charge calculations.

Carton Label Format ID and Ship Container Label Format ID

(Optional) Used in PeopleSoft Inventory to generate bar-coded shipping labels.

System Product ID

Select to use the product ID defined on the product.

Customer Product ID

Select to use the customer's product ID. To make customer part numbers available at order entry, set up product aliases by customer on the General Information - Product Aliases page.

UPC (universal product code)

Select to use the UPC code during order entry. The UPC code is established in the Define Items component on the Classifications page.

Universal Item ID

Select to use the universal code during order entry. The universal code is established on the Universal Identifiers page.

Grace Pricing Discount Days

Designate the number of days to extend discounts on prices that have reached their expiration dates.

Exclusive Pricing ID

Enter a default value for the customer during order entry. The exclusive pricing ID is an arbitration plan that applies specific price rules to a sales order.

Weight and Volume

Enter a value to use weight and volume pricing. This is an arbitration plan defined specifically for weight and volume pricing.

Arbitration Plan

Determines the sequence in which the system applies discounts or surcharges in the price rule to base or list prices. If you do not associate an arbitration plan with a sold to customer, the system uses the default arbitration plan that you designate on the Arbitration Plan page. The exclusive pricing ID takes precedence over the arbitration plan. If the system finds no price adjustments for the exclusive pricing ID, it searches for price adjustments using the arbitration plan.

VMI Order Consolidation (supplier managed inventory order consolidation)

Specify how to group the sales order requests that are generated in VMI replenishments. The options are:

None: Select to instruct the VMI replenishment process to generate a separate order for every replenishment request.

Ship To Customer: Select to instruct the VMI Replenishment process to combine all replenishment requests for the same ship to customer on the same sales order or material stock request.

Sold To Customer: Select to instruct the VMI Replenishment process to combine replenishment requests for the same sold to customer on the same sales order. This applies only to sales orders for nonconsigned customers.

Receipt Verification

Select this option if you perform receipt verification in which you acknowledge receipt of goods at the VMI location. Shipments will be assumed in-transit until the verification is received.

Order Verification

If the check box is selected and the VMI hold code is defined on the Hold Processing page for the PeopleSoft Order Management business unit, all orders will be created with VMI hold assigned. Orders should be reviewed and approved before they are released to PeopleSoft Inventory.

Classification

Classify customers as major or minor customers based on their priority or profitability, for example.

Division

Represents the highest level in the hierarchy.

Region

The sold-to region allows regions with a region category of Pricing only.

Territory

Define a territory to further establish a customer hierarchy.

Syndicated Data Type

Enter syndicated data information about customer activity.

Syndicated Number

Select a number for each customer.

Customer Channel

Segments customers for reporting, trade spending, and integration with PeopleSoft Demand Planning. The customer channel is also known as a class of trade. Examples of channels include:

• Retail

• Wholesale

• Government

• Military

Primary Channel

Select a primary channel if you use multiple channels.

VMI Enabled Customer (Supplier managed inventory enabled customer)

Indicates that the Ship-To is used for supplier managed inventory.

VMI Manager (supplier managed inventory manager)

Enter the employee who is responsible for approving and overseeing orders generated for the VMI customer; this should be a role.

Goods Consigned at Customer

Indicates that goods are not owned by the customer and are not paid for until they are consumed. They are not billed at shipment.

Source Business Unit

Identifies which PeopleSoft Inventory business unit generally supplies the customer.

Customer PO Number (customer purchase order number)

This PO ID can be included on the sales order acknowledgement.

Lot Control, Serial Control, Container Control and Staged Date Control

Check the appropriate flags to indicate whether lot, serial, container, or staged date information is maintained at the VMI business locations. If lot, serial, or container information is maintained at the VMI customer, all transactions received from that customer will contain this item detail. If lot, serial, or container information is not maintained at the customer, this information will not be included on the transactions, and this inventory will need to be depleted using FIFO logic. If the consignment flag is selected, these flags will also be selected. These flags cannot be updated if inventory is on hand or in transit to the Ship-To Customer.

Stock-In Rate

The percentage of time that you want to have stock on hand for an item. Used to calculate some of the replenish parameters.

Reorder Range Check

The request process creates a request if the supply quantity is above the reorder point but below a given percentage.

Reorder Quantity Option

Indicates the request order size: EOQ, Min/Max, or Static.

Reorder Range Percentage

Used if Range Check is selected.

Replenishment Calculation Period

The number of days prior to the current date to search for history for calculating the replenishment parameter.

Name 1, Name 2, and Name 3 elements, descriptionsname 3 (miscellaneous general information)

Enter customer names. The system uses the primary name in the Name 1 field on the General Info page as the search key. Also, Former Name 1 and Former Name 2 appear when a former name 1 exists and subsequently a former name 2.

Tax ID

The corporate equivalent of a social security number. Some export documents in PeopleSoft Order Management require this information.

Supplier SetID and Supplier ID

Select values to associate customers and suppliers. If you installed both PeopleSoft Receivables and Payables, you can generate a report that includes combined receivables and payables balances.

Suppliers and customers have a one-to-one relationship. To maintain that relationship, the system ensures that any changes that are made to a supplier-customer association are updated on the customer record and the supplier record. When you assign a PeopleSoft Receivables customer to a particular supplier or when you change a supplier assignment, the system handles the request in this way:

• If you select a supplier that was previously assigned to another customer, the system alerts you and rejects the request.

  To make this change, dissolve the other supplier-customer association; then return to the first customer and enter the supplier information again.

• If you select a supplier that was not previously assigned to another customer, the system accepts the customer record change and updates the supplier record with the correct information. If the customer record pointed to a different supplier before you made the change, the system also updates the old supplier record to reflect a blank customer.

Supplier Information

Click to access the General Information - Supplier Info page and view details about the supplier-customer relationship.

Workflow User

Indicates who in the organization receives workflow items for this customer. Any worklist entries that are associated with this customer appear on the worklist of the person whom you indicate.

Customer Website (web uniform resource locator)

Opens the customer's URL. Include http:// in the URL to activate the link.

Stock Symbol

Click to view the stock quotation of a customer. You must establish the connection on the URL Maintenance (uniform resource locator maintenance) page.

DMS Information (debt management service information)

Click to access the DMS Customer (Debt Management Service customer) component on which you enter debtor information for DMS processing.

This link appears only if you have enabled DMS processing on the Installation Options - Receivables page. The information that you enter in this component is used for the DMS outbound file.

SubCustomer

Select, for individual customers, to activate the appropriate number of subcustomer fields. You must set default values for each active field. You cannot modify this option if a customer has open items in PeopleSoft Receivables.

In PeopleSoft Receivables, you can override subcustomer default values on item pages. However, when Payment Predictor creates a new item, such as an on-account payment, the system uses the default values and prevents you from overriding them. If you select this check box and a customer has subcustomer data, the system enters this information on the sales order and passes it to PeopleSoft Billing. You can also add subcustomer information during sales order entry.

User ID

Enter the IDs of the individuals who are most closely related to and responsible for acquiring or servicing the customer.

Owner Type

Enter Other, Sales User, or Service User to define the role of the individuals

Percentage

Enter the percentage of ownership each individual has in the customer.

Owner Priority

Select the priority for this owner.

Contact ID

The ID for the contact associated with the customer.

Name 1

The contact name.

Select search type

Select the type of qualification for which you would like to search: Any Type, Competency, Degree, Language, License, Membership, or Other.

Search by

Select Code or Description.

Keyword

Enter any keyword to further narrow the search results.

Search

Click the Search button to return records that match the criteria.

Description

Select the associated check box to the left of the Description column for each qualification type that you want to add and then click the Add Selection button. The system then adds the selected qualifications to the Currently Selected Qualifications group box. Click the OK button at the bottom of the page to add the qualifications to the Target Qualifications page.

Qualification Type

Categories include Competency, Degree, Language, License, Membership, and Other.

Code

The qualification code that is associated with the qualification description.

Attribute / Major Code

The code for degree qualification types.

Contact ID

Select the ID of the person that the staffing organization interacts with at the customer site. The options that are available come from the contacts that you associate with the customer record.

Date From

Select the date that the peak period begins.

Date To

Select the date that the peak period ends.

Comments

Describe the peak season period.

Location

Select a location associated with the customer.

Country

This field is automatically populated based on the location selected.

Sales Levels

Select sales-level information for this location.

Potential Temp Worker (potential temporary worker)

Select the potential amount of temporary workers for this location.

Location Size

Select the approximate headcount for this location.

Pay Rate

Enter the rate that the competitor pays its employees for the work that is performed at the customer's site. The currency code used here is the same as the one that you entered on the Customer page.

Billable Rate

Enter the rate that the competitor charges for the work that is performed at the customer's site. The currency code that is used here is the same as the one that you entered on the Customer - Customer page.

Job Code

Select a job code. The Description field is populated automatically.

Form Type

Select the type of form that you want to use to enter supplemental job information.

Form Code

Select the specific form to use.

Field Name

The system displays the name of the form fields as defined through system configuration.

Long Description

Enter the values for each form field.

Standard Event List

Enter the name of the standard event list for this customer.

Allow Recruiting Funnel List

Select this check box to enable users to select a user defined event list on the Job Order page. If this option is not checked, the event list will be read only at the order level.

Force Dependency

Select to indicate that the previous event, in the event list, must be completed before a candidate can proceed to the next event.

User Order Type

Select the name of the order type to add or update.

Event List

Select the name of the event list to default onto the job order for that user order type.