The best AI comes from the best data, and Siebel CRM is often the mission-critical, highly integrated powerhouse of large organizations. One system, One data source, better AI.
Siebel AI adopts an open and flexible approach to embedding AI into existing business workflows.
AI capabilities across the Siebel CRM platform help boost productivity and give leaders an edge by helping them analyse data faster and generate unique insights that drive better decision-making.
From day one, Siebel CRM was designed as a truly unified system, connecting every part of your organisation through a single data model. The best AI comes from the best data. And the best data comes from a unified application. Because Siebel CRM centralises data from every corner of the business, it creates the ideal foundation for powerful, actionable AI.
While most CRM vendors are adding AI as fixed, embedded features, our platform-first approach of a protocol-based, extensible architecture allows organizations to align their own AI strategy with structured, governed, and developer-defined interactions between Siebel CRM and external AI systems.
The Siebel CRM platform is built to be extremely open and flexible – which means that while we’ve embedded AI into out of the box use cases, customers and partners can go even further, using our pre-built components to build any AI solution on top of Siebel CRM.
With the open and flexible AI framework, you can plug any LLM you want into your Siebel CRM deployment. If you are concerned about important customer data leaving the building, you can choose to leverage a local LLM. If you want to use the latest and greatest cloud-based LLM, you can do that too. The choice is yours.
In-place modernization transforms a CRM from a passive "gold mine" of data into an active growth engine by layering AI directly onto existing historical records without the risk of migration. This allows organizations to immediately leverage years of proprietary insights to fuel predictive analytics and personalized automation while keeping their established workflows intact.
As everyday tasks become easier to automate with conversational AI and familiar tools like Codex and Claude, organizations can reduce the impact of labor shortages, employee turnover, and hard-to-find specialist skills. Teams can scale innovation faster, simplify CRM adoption, and launch AI use cases safely, with human oversight in place to prevent unexpected outcomes.
Flexible and versatile AI framework to leverage both pre-configured and configurable AI features. Developers can access AI services via REST APIs and SDKs as well as through Siebel CRM native components like Workflows or scripts.
As a result, organizations can quickly and easily adopt the latest AI capabilities into their Siebel CRM deployment to enrich productivity, workflows and business insights.
Ability to plug and play any LLM you want i.e. Mistral
OCI Generative AI is a fully managed service that provides a set of state-of-the-art, customizable large language models (LLMs) that cover a wide range of use cases, including chat, text generation, summarization, and creating text embedings. Built on OCI Generative AI, Siebel CRM supports functional use cases within existing business workflow. These built-in features allow customers to take full advantage of both foundational and specialized large language models (LLMs).
Pre-configured Generative AI capabilities include:
Configurable Generative AI capabilities include:
Oracle Cloud Infrastructure (OCI) AI services are a collection of offerings, including OCI Language, OCI Vision, OCI Speech and OCI Document Understanding, with prebuilt models that make it easier to leverage AI. Traditional AI features within Siebel CRM are powered by OCI AI Services. The AI Services-powered capabilities are pre-configured into Siebel CRM via the Siebel AI Framework.
Pre-configured AI capabilities include:
Configurable AI capabilities include:
Easily adopt AI capabilities in Siebel CRM with forward deployed Siebel AI Center of Excellence (CoE).
Our CoE team operate as a free advisory service and can help to bridge the gap between AI concepts and use-cases to real-world implementation and production delivery.
As organizations roll out AI capabilities, it's crucial to ensure they are implemented securely and effectively.
Oracle CSS provide a Siebel CRM AI Health Check service to help organizations ensure their AI implementations are secure and effective.
Oracle CSS supports Siebel CRM customers at every stage of the AI journey with structured pathways and tailored solutions focused on measurable outcomes.
Oracle AI Factory is a comprehensive set of customer and partner support services designed to help you rapidly adopt, scale, and optimize AI for tangible business results.
While AI agents and large language models (LLMs) offer significant benefits, their use can introduce additional risks to organizations.
As organizations roll out AI capabilities, it's crucial to ensure they are implemented securely and effectively.
Oracle CSS provide a Siebel CRM AI Health Check service to help organizations ensure their AI implementations are secure and effective.
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