Carnival Cruise Lines utilizes AMC Technology's DaVinci to modernize call center experience.

Carnival Cruise Line, also known as America’s Cruise Line, is a leader in contemporary cruising and operates a fleet of ships designed to provide fun and memorable vacation experiences at a great value. Carnival is ranked first on the list of largest cruise lines based on passengers carried annually.

AMC Technology partnered with Carnival Cruise Line to enhance its call center operations by integrating the DaVinci App for NICE CXOne with Carnival's modernized customer service environment. The integration, powered by the new Oracle Siebel SCAPI, streamlines real-time communication, boosts agent productivity, and ensures a secure, adaptable solution tailored to Carnival's future needs.

The newly launched Oracle Siebel SCAPI Programming Interface is a cutting-edge API that enables real-time communication between Siebel CRM and cloud-based contact center solutions. Designed to replace legacy integration with a modern, flexible integration layer, SCAPI empowers companies like Carnival to seamlessly transition to advanced cloud systems such as NICE CXOne while retaining the key functionalities of their existing CRM platform. This innovation not only simplifies integrations but also boosts agent productivity by streamlining access to customer data across platforms.

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To find out more about the DaVinci App read here and this press release.

• Carnival Cruise Lines are a recognised Feature Innovator, not an Oracle Customer Reference.