Feature Innovators

Allied Bank

Customer 720° View - unified customer view is leveraged by front-end users, comprehensive customer profiles, transaction history, and service interactions, ensuring efficient query resolution, proactive service recommendations, advanced machine learning algorithms craft the personalized engagement.

General Medical Council

Enhanced UX and Intelligent Search for UKs leading Healthcare institution

AirTel

Digital transformation, empowering enterprise by maximising competitiveness and client satisfaction through integrated customer data.

United Nations

Innovative UX for service agents improving productivity for worldwide service case management.

Die Mobiliar

Improved UX for their Open UI Partner Portal led to a 83% reduction in processing time and over 70% improvement in clicks.

Proximus

Along with their partner TCS, developed an integration with Github Copilot. Developers can pull & push code between a Siebel CRM code repository and Visual Studio. Solution gets code suggestions, code review, unit test cases for both Siebel CRM code and Open UI code.

Ideaport Riga

Created Magnet AI, a free, open-source solution, providing a low-code platform for prompt template management, knowledge base embedding and partial AI agent configuration. Easy to integrate with Siebel CRM.

Siemens

Enhanced multilingual communication in their Call Centers with AI-driven email translation. This has led to customer service teams overcoming language barriers, enhancing both agent productivity and customer satisfaction in multilingual environments.

Government of Hungary

Hungary’s Travel Cost Reimbursement Program (TCRP) uses OIA to assist citizens with the right to reimbursement of travel expenses when receiving healthcare in a town other than their own.

SBI Card

Oracle Intelligent Advisor is heavily integrated into Siebel CRM with almost 1300 business processes.

Steris

Deployed Siebel Mobile for Sales and Service users, the application development customization effort reduced by 60% and use of the app enabled users to address and resolve 5 to 6 SRs each day from their smartphones.

Carnival Cruise Lines

Siebel CRM integrated with a cloud-based contact center solution for improved CX and AI-driven UX.

Swiss Legal Protection Insurance

Contact center solution based on Skype for Business and Siebel CTI integration.

O2 Slovakia

CTI integration of Genesys Workspace Desktop with new customer portal O4 and Siebel CRM

Rabobank

Agile CI/CD - perform daily updates to their mission-critical Relationship Management Application for ~15,000 users.

Telkomsel

Implemented extreme scale Siebel CRM application during the pandemic, with all parallel development, operations, CI/CD performed remotely.

Government of Quebec

Implemented “lift and shift” of their existing Siebel CRM enterprise to OCI using Siebel Cloud Manager (SCM), with Oracle Kubernetes Engine and Autonomous Oracle Database, therefore simplifing the whole migration process.

Grupo Aval

Using Siebel Cloud Manager to deploy updates to all environments across 5 different organizations. Deployed using Kubernetes orchestration and running on the Oracle Autonomous database.

Sri Lanka Telecom

Empowering the Siebel CRM application to seamlessly integrate and connect with a diverse range of business enterprises.

Telkomsel

Extreme scale Siebel CRM application with capacity of ~2000 transaction per second and millions of batch records every day.

KeyBank

Siebel CRM application tightly integrated 60+ integrations, 200+ batch jobs and 50+ interfacing systems.

SBI Card

Siebel CRM processes more than 2 million digital transactions per day and consumes ~ 60 million data records daily via batch loads (EIM).

Deutsche Telekom

One of the largest CRM systems globally, with ~17,000 concurrent Siebel users, delivering 100,000 orders per day, 40,000 batch transactions per day across 200+ connected interfaces.

Allied Bank

ABL introduced myABL WhatsApp Banking, integrating AI-powered customer support and automated queries with Siebel CRM to improve customer experience.

ANZ Bank

Australia and New Zealand Banking Group Limited (ANZ) implemented over 200 test cases using the Siebel Open UI Test Automation feature.

Equinix

Equinix, a leading digital infrastructure company, runs Sales, Service and Operations on Siebel CRM in the cloud.

Allied Bank

Sales leads captured from multiple sources, including digital channels, branch banking, and relationship managers, integrated into Siebel CRM automates lead prioritization, assigns tasks to relevant teams, and provides real-time insights into lead status and conversion trends.

Mitsubishi Fuso Bus & Truck

Oracle Siebel CRM hosts MFTBC’s enterprise core customer-facing processes, such as Retail Sales of New Vehicles, Used Vehicle Sales, Back Order, Service, Parts, Warranty, Insurance, offering an end-to-end Customer experience journey.

Daimler Trucks

Successfully run Siebel Sales for all Trucks sales.

United Nations

Innovative UX for service agents improving productivity for worldwide service case management.

SBI Card

SBI Card run Siebel CRM as their mission critical customer servicing application. Used by 4500 Call Center as well as back-office agents for servicing customers.

NetCologne

Siebel CRM operates at the heart of Customer Service, offering Case Management, Customer 360, linking front and back office.

eBay

Using Siebel CRM 22.7 with headless operation (custom UIs) primarily for Service Request and Activity tracking, processing 120k SRs p/day.

Swisscom

With a successful transformation journey, Swisscom realized a 23% reduction in total cost of ownership (TCO), resulting in significant cost savings.

American Airlines

Extreme Scale Loyalty and Partner Portal Running on the Oracle Cloud

Die Mobiliar

Achieved improved UX built on Open UI framework for Open UI Partner Portal. Improved productivity and reduced button clicks for users.

Westpac

Siebel UCM at scale for Leading Australian Bank as their Customer Master data platform.

Allied Bank

9.9m MDM customer records, averaging 1 million batch transactions per day.

Allied Bank

Campaign Management within Siebel CRM empowers ABL to execute highly targeted marketing campaigns based on customer segmentation, transaction behavior, and engagement history.

Grupo Aval

Siebel CRM Campaign Management supporting over 450 campaigns launched in the last 8 months.

American Airlines

Biggest Siebel Loyalty implementation worldwide. Self-healing CRM runs on OCI with Containers & Kubernetes.

SJ Trains

SJ is Sweden’s leading train operator, Siebel Loyalty manages 1.6m+ members and provides SJ instant access to customer data - critical for creating personalized cross channel communications

SMILES

Customer loyalty service is all smiles after nearly eliminating downtime and boosting performance with Oracle Exadata and Oracle Cloud Infrastructure.

Sibur

Sibur is one of the world's fastest-growing petrochemical players. They operate Siebel eCommerce for their online shop.

Mitsubishi Fuso Bus & Truck

Standardized their Retail Processes with Siebel CRM as the core Sales & Service Platform

TATA Motors

Extreme scale Dealer Management solution with Siebel Automotive, ROI and improved agility by moving Siebel CRM to OCI, providing system readiness for their EV market expansion.

National Roads and Motorists' Association (NRMA)

NRMA use Oracle Siebel CRM in the Oracle Cloud to manage critical membership and dispatch functions for roadside assistance.

TIM Brazil

Maximum speed and agility for leading Telco with Oracle Cloud. Substantial cost savings and performance improvement by moving Siebel CRM to OCI.

Vodafone

The largest Siebel CRM deployment running on OCI with Kubernetes worldwide. The modernized system processes 200,000 orders per day on a 100 TB database, significantly boosting operational efficiency.

AirTel

Digital transformation, empowering enterprise by maximising competitiveness and client satisfaction through integrated customer data.

Swisscom

With a successful transformation journey, Swisscom realized a 23% reduction in total cost of ownership (TCO), resulting in significant cost savings.

Deutsche Telekom

One of the largest CRM systems globally, with ~17,000 concurrent Siebel users, delivering 100,000 orders per day.

Proximus

Proximus run Siebel Communications on the Oracle Cloud and use Github Copilot for GenAI code-assist with Siebel CRM.

Telkomsel

Extreme scale CRM implementation supporting the largest mobile operator in Indonesia with 160+ million subscribers and 100+ million broadband users.

NetCologne

Siebel CRM operates at the heart of Customer Service, offering Case Management, Customer 360, linking front and back office.

Izzi

Izzi Improves Customer Experience and Revenue Growth with Oracle.

Telecommunications Operator (EMEA)

Reduced AHT by 26% and reduced deployment time from 4 hours to 2 minutes, after upgrading Siebel CRM to the latest release.

Grupo AVAL

Financial Services digital transformation with Siebel CRM, Oracle Autonomous database and cloud native architecture in the cloud.

Rabobank

Agile CI/CD - perform daily updates to their mission-critical Relationship Management Application for ~15,000 users.

KeyBank

Re-imagined Sales and Client Engagement Processes through Siebel Modernization.

Allied Bank

Award winning bank powered by Siebel CRM and the Oracle Digital Banking Platform

Westpac

Leading Australian Bank operates Siebel CRM as their Customer Master Data platform.

Caja Los Andes

Migrated Siebel CRM to OCI, improving business transaction performance and time to market to deploy new services, reducing the cost and risk.

Australian Finance Group

Hybrid Financial Services platform with on-premises applications and those running on the Oracle Cloud.

Emirates NBD

Banking efficiency - Intuitive Customer 360 view for improved Customer Experience and Straight-Through Process Automations with 64% processes fully automated.

SBI Card

Mission critical Siebel CRM implementation, heavily integrated and powering 24/7 Call Center operation.

die Mobiliar

Provides the best comprehensive insurance solutions in Switzerland. Achieved improved UX built on Open UI framework for Open UI Partner Portal.

The Open University

Siebel CRM operates in OCI and is responsible for providing service management capabilities.

Immigration, Refugees & Citizenship Canada

Siebel CRM is responsible for processing all immigration into Canada, an automated process provides a response in 15 minutes on average. For the 4th year in a row, Canada was the top resettlement country in the world.

Abu Dhabi Judiciary Department

Operate Siebel CRM for Civil and Criminal Case Management, Judiciary services with automated paperless services.

Department of Work and Pensions

Siebel CRM on OCI, used to manage cases, customer accounts for pension centres in the UK.

Ontario Ministry for Transportation

Operate Siebel CRM to manage vehicles, drivers, orders, inventory etc. achieving high data accuracy & productivity with consumer centric system.

Australian Department of Social Services

Siebel CRM is used for Public Sector Service, with user friendly, process driven portals, including guided assistance, predictive search and accessibility improvements catering for application processes and case management.

New York State Office of the Attorney General

Operate Siebel CRM on OCI, used for case management across a variety of departments including the New York State Justice Center.

Konecranes

Digital transformation with the Oracle Cloud and the Oracle Autonomous Database for leading lifting equipment and services manufacturer.

Voltas

Improved the direct sales channel for Annual Maintenance Contracts (AMCs) with a dedicated portal bypassing the need for third-party vendors who often prioritized their own products. This improved sales and gave Voltas greater control over their AMC offerings.

American Airlines

Biggest Siebel Loyalty implementation worldwide. Self-healing CRM runs on OCI with Containers & Kubernetes.

SMILES

Highly scalable Siebel Loyalty solution running on OCI.

SJ Trains

Siebel Loyalty solution running on OCI for Sweden’s leading train operator.

Carnival Cruise Lines

Siebel CRM integrated with a cloud-based contact center solution for improved CX and AI-driven UX.

Reckitt

Siebel CRM drives analytical insights to ensure accurate forecasting for over 80% of all trade promotions and supply chain offering complete visibility across all promotions.

Aguas Andinas

Achieving enhanced stability running Siebel CRM on OCI during times of uncertainty.

Indian Oil

Siebel CRM acts as both the customer master and operational backbone for ~15,000 dealers managing booking, payment, refill, and orders. Direct sales at over 30k petrol pumps, 15M loyalty customers and a huge 70 million API calls a day.

General Medical Council

Enhanced UX and Intelligent Search for UKs leading Healthcare institution

Clinixir

Clinixir doubles clinical trial efficiency and ensures safety with OCI

GE Healthcare

GE Healthcare uses Oracle's Siebel CTMS to drive business processes

Center for Research Promotion in Pediatrics (AML-BFM)

Helping thousands of children on an annual basis through the effective detection and distribution of therapies for leukemia.

Rho

Oracle Siebel CTMS helps Rho mine data, remove Excel Trackers