Enhanced UX and Intelligent Search at UKs Leading Healthcare Institution

The General Medical Council is a public body that maintains the official register of medical practitioners within the United Kingdom. It regulates medical practices in the UK and collaborates with over 250 stakeholders.

The Siebel CRM deployment is a highly-configured system built over 13 years, continuously enhanced to deliver additional functionality. It serves over 200 internal users and 1000's of doctors through two Siebel CRM portals.

Siebel CRM offered a single source of truth across multiple applications in the eco-system, with a comprehensive view of stakeholders. With Siebel OpenUI they were able to introduce a bespoke, tailored, modern UI. The intuitive UX has enhanced context, quick and precise global search options across all information, and quick access to relevant data on the move through mobile optimization.

Siebel CRM application was instrumental during the COVID-19 pandemic to rapidly onboard more doctors and nurses back to work.

• The General Medical Council are a recognised Feature Innovator, not an Oracle Customer Reference.