Increased Performance with Siebel Mobile Sales and Service Application

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. They help their customers create a healthier and safer world by providing innovative healthcare and life science products and services, and they operate in more than 100 countries.

With low cost and an efficient mobile platform in mind, Steris chose Oracle Siebel Mobile. They seamlessly migrated their mobile application from Oracle Mobile Application Framework (MAF) to the React Native framework and deployed it on the iOS platform without the need for significant customization or updates. This migration reduced their customization efforts by 60%, enabling them to customize the app once and deploy it across all their iOS devices.

They deployed the Siebel Mobile Sales and Service application, with all the customizations, for their field team across the globe to achieve increased performance and enhance the user experience.

ROI:

• Ability to view, update, or close service requests (SRs) with or without connectivity.
• Customization effort reduced by 60%.
• Ability to address and resolve 5 to 6 SRs each day.
• Increase in speed and performance by reducing the number of clicks and automatically populating country-specific URLs and login pages across the organization.
• Greater user adoption, improved ease of use, and enhanced scalability.

Watch this webinar and listen to Steris talk about how this mobile transformation allowed their field team to not only improve internal processes but also significantly enhance customer satisfaction by offering a more connected and efficient experience.

• Steris are a recognised Feature Innovator, not an Oracle Customer Reference.