Supporting critical Service operations worldwide

Summary

Mission critical deployment of Siebel CRM with a bespoke, intuitive UX which improves productivity for users across 26 locations and 50+ departments.

Highlights

The United Nations is an international organization founded in 1945 after the Second World War by 51 countries committed to maintaining international peace and security, developing friendly relations among nations and promoting social progress, better living standards and human rights.

The UN deployed Siebel CRM to support service case management worldwide. The application supports multiple service operations across (IT & Communications, HR, Finance, Logistics, etc.), in 26 locations, with over 50 departments, more than 500 Tier 2/3 groups, 1,500+ Tier 1/2/3 agents, and handles over 1 million service requests and work orders annually.

United Nations are a recognised Feature Innovator, not an Oracle Customer Reference.