Make it easy for your customers to buy your goods and services. Siebel Order Management can capture quotes and orders and tightly integrate with back-office (ERP) applications, allowing sales teams and call center agents to perform tasks across the entire, end-to-end sales process.
Commerce is vital to your customer experience, but it can’t operate in a silo. Siebel Commerce brings together the complete lifecycle on a single platform from Leads, Opportunities to Order and aftersales Service.
Proven Configure, Price, Quote (CPQ) capabilities automates complex pricing, discounts, and product bundling. Order Management integration seamlessly connects with fulfillment, inventory, and billing systems. Contract & Subscription Management supports recurring orders, renewals, and subscription-based pricing.
Flexible Pricing & Discount Rules allow you to offer dynamic pricing, volume-based discounts, and promotions. Complex Product Catalogs allow you to manage thousands of SKUs, product hierarchies, and multi-tier pricing. Industry-Specific Product Configurations are also available e.g. Telecom, Manufacturing, and Financial Services etc.
Pre-built and configurable for industries e.g. Telecom & Utilities – supports subscription-based pricing, device bundling, and service activations. Manufacturing & Distribution – streamlines B2B orders, bulk pricing, and partner management. Financial Services – enables personalized product recommendations for banking and insurance services.
Provide customers access to their profiles, product catalogs, shopping carts, and orders to improve customer experience (CX). All portals are configured with Siebel Web Tools, ensuring a holistic approach within the same CRM employment as employee-facing applications.
Streamline the process of defining sales rules and dynamically publishing catalogs. By integrating product selection and configuration, you can browse, select, and configure products, ensuring that customers see relevant offers and receive appropriate up- and cross-sell suggestions.
Administer the price lists and discount matrices used for multichannel, global distribution. This single source system ensures that the right price and discount guidance is always provided across your entire organization.
Make insight-driven pricing decisions, measure pricing effectiveness, and adjust using consistent data within the right business context. Arm your users with simple—but sophisticated—analytics tools and alerts for a single, consolidated view of profitability. It’s an end-to-end solution for analyzing, planning, publishing, executing, and negotiating price.
Simplify the complex—and often frustrating—process of tracking thousands of customer quotes and product orders across multiple catalogs and systems. Dynamically present targeted product bundles, offer intelligent cross- and up-sell suggestions, and achieve optimal product prices across all possible customer segments.
Develop, manage, and deliver dynamic product catalogs across all channels. Bundle profitable offerings, simplify the definition and classification of products, and equip your marketing team with tools for configuring pricing rules, staging content, managing approvals, and publishing catalogs.
Integrate Siebel CRM with Oracle Commerce and take advantage of extended, standards-based ecommerce functionality. Simplify commerce management with robust merchandising and site experience tools. Support for Rest APIs and Webhooks allow integration with existing applications into the end-to-end solution.