Utilities and Energy

Siebel Energy addresses the customer relationship management needs of the energy and utilities industry.

Employee Application

Siebel Energy addresses the customer relationship management needs of the energy and utilities industry.

Designed to meet the sales, marketing, call center, and customer field service requirements of regulated waste management, electric, gas, and water distribution companies, and the requirements of unregulated Energy Service Providers (ESPs).

Siebel Energy serves residential, commercial, and industrial customers.

Oil, Gas & Chemicals

Comprehensive, industry-specific functionality in sales, marketing, service, and other customer-facing business processes.

The results include faster deployments, higher rates of end user adoption, and a rapid return on investment (ROI).

In addition to standard CRM functionality, this industry solution includes asset, premises, and contracts management; work orders; oil well management and oil field service; B2C and B2B web portals; and credit and fraud management capabilities.

Key Functionality

  • Account and Premises management
  • Agreement management
  • Integration with back-office billing applications
  • Credit management
  • Customer and partner applications
  • Equipment and infrastructure tracking
  • Fraud management
  • Usage, billing, and service detail
  • Trouble tickets
  • Pricing management

Oracle CX for Utilities

Find out more about Oracle's expanded solutions for the Utilities industry.

Customer success with Siebel Utilities & Energy

Indian Oil
Siebel CRM acts as both the customer master and operational backbone for dealers, direct sales and loyalty platform.

Aguas Andinas
Running Siebel CRM on OCI to improve agility and resilience.