Close Search

Public Sector

Provide world-class citizen services while delivering comprehensive, cost-efficient case management and policy management, including social services, justice and public safety, constituent services/311, self-service citizen portals, tax and revenue, and licensing and permitting.

With marketing automation capabilities, government agencies can align outreach campaigns with appropriate constituent audiences and plan and execute highly personalized campaigns. Reach constituents through their preferred communication channel and measure, monitor, and refine campaign performance to ensure maximum campaign effectiveness.

Government Immigration Services

Leverage a central electronic repository for all visa and passport applications and case documents based on your defined security parameters. Rapidly transform your policy documents and manuals into executable formats.

Efficient identification, authenication, and tracking of legitmate travelers through a single secure platform.

Extensive self-service capabilities to automate the visa, passport and citizenship determination.

Case Management (Social Services)

Combine Oracle Intelligent Advisor and Siebel CRM Case Management to manage policy changes, improve program delivery, and maximize participation rates.

Provides one view of client information across programs for agency collaboration, referral and caseload management.

Key Functionality

  • Partner Portals
  • Eligibility Assessments
  • Master Data Management
  • Pension Management
  • Evidence tracking
  • Appeals for benefits cases
  • Payment processing for benefits
  • Automated Case assignment to agents
  • Managing Health Threats and Responses
  • Reports & Analytics
  • Accessibility

Aerospace & Defence

Utilize this sophisticated CRM solution for the aerospace and defense industry with complete account management capabilities across the full lifecycle, including service and support management.

Track opportunities and sales for OEM solutions including aftermarket sales management. Improve customer engagement with air show event management.

Policy Automation

Oracle’s Policy Automation solution using Oracle Intelligent Advisor, determines eligibility in complex legislative environments. Jurisdictions are able to seamlessly link the creation of policies to eligibility and delivery of service.

Policy makers are able to analyze the best policy option and ensure policies are accurately implemented.

In combination with Oracle’s Siebel Case Management solution, jurisdictions are able to triage issues as they arise to ensure intended policy outcomes are achieved.

Transforming Citizen Experience

Find out more about Case Management in Siebel and how to transform citizen experience in Public Sector organizations.

Customer success with Siebel Public Sector

The Open University
Siebel CRM operates in OCI and is responsible for providing service management capabilities.

Immigration, Refugees & Citizenship Canada
Siebel CRM is responsible for processing all immigration into Canada.

New York State
Operate Siebel CRM on OCI, used for case management across a variety of departments.

Ontario Ministry of Transportation
Operate Siebel CRM to manage vehicles, drivers, orders, inventory etc.

See more customer stories