Enhancing Developer Productivity with eScript Code Assist

Siebel CRM (Customer Relationship Management), is a comprehensive suite of applications designed to help organizations manage and automate their customer-facing processes, spanning sales, marketing, and customer service. Recognized for its robust nature and adaptability, Siebel provides a unified, 360-degree view of the customer, enabling businesses across various industries to streamline operations, enhance customer engagement, and ultimately drive revenue growth. It is a highly configurable platform that supports diverse deployment models, accommodating the complex needs of large enterprises.

Siebel eScript is the most popular scripting language used by developers to extend and customize Siebel CRM functionality beyond its core declarative configuration capabilities. Based on the ECMA-262 standard (which forms the core of JavaScript), eScript provides a powerful mechanism to implement complex business logic, perform data validation, manage user interactions, and facilitate integration with external systems. Developers use eScript to create both server scripts (executed on the Siebel Server) and browser scripts (executed in the client's web browser), allowing for precise control over the application's behavior and user experience.

Siebel eScript Code Assist is a Visual Studio Code extension that enables seamless editing and AI-assisted development of Siebel Object Server Scripts directly within VS Code. It leverages Siebel REST APIs for real-time synchronization and integrates OCI Generative AI to provide intelligent code suggestions and assistance. The built-in AI Assistant offers contextual recommendations based on the current eScript file and selected code line. This solution is developed on top of the Endoit .

Challenge: Improving Developer Productivity in Siebel Customization

Optimized specifically for Siebel eScript, this powerful new plugin seamlessly integrates with your existing workflow via Microsoft Visual Studio Code. We are releasing a beta version of the tool that you can download today. It's designed for fast setup and easy enhancement, providing a foundational code base that allows your team to customize and build new capabilities tailored precisely to your organization's unique development and compliance requirements.

VS Code Plugin Integration and Workspace Setup

Siebel eScript Code Assist integrates directly into Microsoft Visual Studio Code as a lightweight plugin, embedding AI-assisted capabilities into the existing Siebel development workflow. Once installed, developers establish a secure connection to a Siebel Server workspace and save the configuration for subsequent sessions, eliminating repetitive setup.

Context-Aware eScript Editing and AI Assistance

Developers can pull Siebel artifacts—including Business Services, Business Components, Applets, Applications, and Web Templates—into their local workspace for editing. As eScript files are opened or modified, the plugin automatically captures contextual information from the active file and selected code sections and securely invokes OCI Generative AI services, using the developer’s own OCI tenancy, to generate intelligent, line-specific code suggestions and insights.

Real-Time Code Review and Deployment

All AI-generated recommendations are delivered in real time within the VS Code interface, allowing developers to review, refine, and apply changes efficiently. Once development is complete, updated scripts and artifacts can be pushed back to the Siebel Server workspace directly from the local environment, ensuring synchronization and consistent deployment without manual intervention.

• Faster Developer Onboarding and Productivity: By enabling secure workspace connections and persistent session management, developers can quickly connect to Siebel Server workspaces and focus on development without repeated setup overhead, accelerating productivity from day one.
• Seamless Local Development Experience: Pulling Siebel objects into a local workspace allows developers to work with the latest Business Services, Business Components, Applets, Applications, and Web Templates directly in VS Code, improving efficiency, version awareness, and customization accuracy.
• Secure and Enterprise-Ready AI Integration: The bring-your-own OCI tenancy model ensures secure access to OCI Generative AI services while maintaining enterprise governance, compliance, and data control, making AI-assisted development suitable for large-scale Siebel implementations.
• Improved Code Quality and Development Speed: AI-assisted eScript development provides contextual code suggestions and explanations based on the active file and selected lines, helping developers write cleaner, more maintainable code while reducing debugging and rework efforts.
• Consistent Deployment and Environment Synchronization: Pushing changes back to the Siebel workspace directly from the local environment ensures alignment between development and server environments, minimizing deployment errors and maintaining consistency across teams.

In this whitepaper, we have presented Siebel eScript Code Assist, an AI-assisted development solution that integrates seamlessly with Microsoft Visual Studio Code to enhance Siebel customization workflows. By leveraging OCI Generative AI, secure workspace synchronization, and context-aware code assistance, the solution improves developer productivity, code quality, and deployment efficiency. This approach provides a practical and scalable reference for organizations seeking to modernize Siebel eScript development while maintaining enterprise-grade security and control.

Get Your Copy of the Whitepaper Here!

For more insights or design partnerships, reach out to us at siebel_coe_grp@oracle.com