Kickstart Innovation

We have heard horror stories from our customers where they have been quoted $millions for an upgrade project, or told by our competitors that it is technically impossible to do the upgrade.

This is not true at all. Many Siebel partners provide very lean, cost-effective upgrade services and no release is too old or complex to upgrade. Oracle Consulting Services also offer a fixed price upgrade service for Siebel CRM.

Many of Siebel CRM customers on older releases believe that an upgrade is not possible. for free, with the Upgrade Factory, customers can simply upload their Development repository and perform a simple upgrade assessment. This works for simple 1 step upgrades and even a 2-step upgrade. The Upgrade Factory can even be used in an OCI tenancy so you don't even need to procure new hardware.

Customers on older Siebel CRM releases should look to upgrade and stay current with the latest Siebel release. Staying current means you can benefit from the latest Siebel CRM innovations. If the system is mission-critical (which most are), then this reduces platform risk should any sudden changes in IT cause a malfunction, or the potential for security vulnerabilities. Once upgraded to the latest Siebel CRM release, the cumulative monthly release updates can be applied so the incremental effort to stay current is greatly reduced.

Customers can often be overwhelmed by the scale of configuration, scripting and interfaces in their Siebel CRM deployment to think that an upgrade will be a huge and expensive project. Ponder Pro Serve said they have completed many Siebel CRM upgrade projects in around 5 months that were considered highly customized (lots of configuration, scripting, interfaces etc).

In a Partner Spotlight, long-time upgrade partner, Ponder Pro Serve presented a case study where they completed an upgrade for McKesson Corporations' Provider Technologies Group in just 3.5 months. With instant ROI, reducing the time needed by 50% to prepare 1000's of Sales contracts and 100's of Partner agreements. As part of this upgrade, they also replaced a complex Actuate reporting solution with a much simpler Oracle BI Publisher solution.

Is your mission-critical Siebel is perceived as a legacy application footprint in your organization? is there the same perception of related skills and technologies?.

On the contrary, Siebel CRM has evolved over the last 3 decades from a simple application footprint to a much broader context across omni-channel Customer Experience and distributed deployment modes of on-premises and multi-cloud. Are Microsoft Outlook & Excel also considered legacy products in your organization?

Siebel CRM now embraces many different modern technologies across the stack. From modern UX frameworks, APIs such as REST and Kafka, Containers and Kubernetes orchestration, cloud native observability and AI / ML across the stack from the chips to the customer. The new Siebel CRM is a very rich technology stack and highly capable of solving most modern industry requirements.