Updating Company Settings on the Support Tab

In the Support tab, you can provide your users with the email address or phone number of your internal support staff. This information is displayed in error messages users might encounter if their accounts become locked, on the Contact tab of the Support window, and at the bottom of email notifications. The information included for email notification can contain a hyperlink to your local support. For information about translating Email Notifications, see Internationalization (Email Notifications).

In addition, if your company is part of the eLearning suite of interactive tutorials, you can provide access information to your users in this tab. You can also use this space for any location (such as an internal website) where you have provided Unifier training materials.

To complete the Support tab:

On the Company Settings page, select the Support tab, and then select Edit.
In the Support Contact section, complete the following fields:
- Email: Enter an email address for company internal support.
- Phone: Enter a phone number for company internal support.
- Instructions: Enter additional information on how to use the support information.
- Email Notifications: Enter additional information that should appears at the bottom of email notifications. This field supports simple html formatting and can include a hyperlink.
  Example:
  
  <p>For YourCompany support, contact <a href="mailto:support@yourcompany.com">support@yourcompany.com</a> or 1-800-555-1212.</p>
  
  which will display in the bottom of record email notifications as:
  
  For YourCompany support, contact support@yourcompany or 1-800-555-1212.
In the eLearning Access section, complete the following fields:
- URL: Enter the URL for eLearning access. Oracle recommends that you include the entire address.
- Label: Enter that label that is used for the preceding URL. The label can display the actual URL, or you can a different label. This label appears as a hyperlink to users.
- Contact email: Enter an email address that you want users to use if they need to contact someone. Enter a valid email format, for example, elearn@yourcompany.com.
- Instructions: Enter instructions or other information such as a contact phone number. This field does not support html formatting.
In the Oracle Guided Learning section, complete the following fields:
To display customized help content created by your organization on OGL:
1. Select Enable.
2. In the App ID field, enter the App ID of your custom help application. Otherwise, specify a blank App ID to invoke the default online help.
To save your changes, select Save.
Corresponding Audit log entries are created to track changes made to the above settings.

See Also