About Oracle Customer Hub (UCM) Framework and Interactions

Oracle Customer Hub (UCM) forms the primary application and database of an organization’s data. It interacts with back-office systems and deployments of Siebel Business Applications to provide different organizational business units with consistent and timely data. A variety of functionality is available between Oracle Customer Hub (UCM) Applications and Siebel Business Applications or back-office applications using enterprise integration and the regular links to Siebel Business Applications. This relationship is shown in the following diagram.

Oracle Customer Hub Framework. This image is described in surrounding text.

For information about the functionality included with Oracle Customer Hub (UCM), see the following:

For information about functions and services, see About Oracle Customer Hub (UCM) Functions and Services.
For information about the administrative functionality of Oracle Customer Hub (UCM), see Administering Oracle Customer Hub.
For information about the technical integration aspects used with Oracle Customer Hub, see Oracle Customer Hub (UCM) Prebuilt Business Services.