Architecture and Framework of Oracle Customer Hub (UCM)

This chapter describes a scenario for a financial institution. It also provides background information on the framework, architecture, integration, and interactions of Oracle Customer Hub. It includes the following topics:

• About Oracle Customer Hub (UCM) Framework and Interactions

• About Oracle Customer Hub (UCM) Functions and Services

• Administering Oracle Customer Hub

• About Oracle Customer Hub (UCM) Architecture

• About Oracle Customer Hub (UCM) Workflows

• About Oracle Customer Hub (UCM) Server Components

• About the Universally Unique Identifier

• About Oracle Customer Hub (UCM) Concepts

• Scenario for Deploying Oracle Customer Hub (UCM)