Verifying Installation for Siebel CRM

After installing Siebel CRM in a new installation, update installation, or migration installation, review the installation log files, verify the version number of your installed software, and review the directories and files that now exist under the SIEBEL_ROOT directory that you specified during the installation.

In addition to the steps described in this topic, perform any other tasks that might be necessary for verifying that your Siebel CRM software is functioning correctly. At the minimum, first install and configure all of the key components, including the Siebel CRM software and the Siebel database, and perform the basic verification steps for each component.

For full verification that your installed Siebel CRM server environment is working correctly, you must start one of the Siebel CRM applications in a Web browser. Start a suitable browser, specify a valid URL for one of the Siebel applications that your deployment supports, and log in using valid user credentials. Then access various screens and views in the application and make sure that the application functions properly and that the necessary seed data is present. Try this for all of the Siebel applications and languages that your deployment must support. Additional testing considerations are outside the scope of this document.

The available applications include those for which server component groups were enabled on the Siebel Server and for which Siebel Application Interface configuration was done, using Siebel Management Console. For example, the URL for Siebel Call Center might resemble the following:

https://SiebelApplicationInterfaceHost.FQDN:Port/siebel/app/callcenter/lang

In this URL:

SiebelApplicationInterfaceHost is the host name for the installed Siebel Application Interface.
FQDN is the fully qualified domain name for your deployment. An example is example.com.
Note: It is strongly recommended to use the fully qualified domain name (FQDN) when you enter a URL, because security certificates are generally obtained based on fully qualified domain name.
Port is the HTTPS redirect port number for the installed Siebel Application Interface. You specified this HTTPS redirect port during Siebel Application Interface installation.
Lang is the deployed language for the application you are running.

This topic includes the following information:

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