Changing Related Workflows and Subprocesses

After you change the Lookup Sender step, you must also change other steps in the eMail Response - Process Service Request workflow and any of its subprocesses that use the Employee ID process property value. Make sure that you set the appropriate fields in the service request or activity records so that they use the row ID of the employee record that the Lookup Sender step finds.

For the outbound acknowledgement email, the preconfigured workflow uses an email template for which the contact ID is assigned to the service request record. In this example, you modify the Lookup Sender step of the workflow to assign the employee ID. To prevent the acknowledgement step in the eMail Response - SR Submit workflow process from failing, change the acknowledgement to use a template that uses the Service Request Owner recipient group or assign the contact ID to the service request record.

The procedure in this topic provides an example of how to set up an employee ID in a subprocess workflow.

To set up an employee ID in a subprocess workflow

1. Add a process property named Employee ID to eMail Response - SR Submit.

2. Add an input argument named Employee ID to the Submit Subprocess step of eMail Response - Process Service Request and set the process property to Employee ID.

3. Add an input argument named Field: Owned By ID to the Create Service Request step of eMail Response - SR Submit and set the process property to Employee ID.

   Note: The employee who submits the email is the owner of the new service request record.