Changing the Lookup Sender Step to Capture Employee Email Addresses

If employees must be authenticated using email, then you can modify the Lookup Sender step input arguments by setting the Business Object field to Employee, the Business Component field to Employee, and the Query field to EMail Addr (the field in the Employee business component that stores the email address).

To change the Lookup Sender step to find the employee email address

1. In the Siebel Tools Object Explorer, select the Workflow Processes object.

2. In the Workflow Processes list, query for a process name of eMail Response - Process Service Request.

3. In the Workflow Processes list, select eMail Response - Process Service Request and then click Revise.

   The status of the workflow process changes to In Progress.

4. In the Workflow Processes list, right-click eMail Response - Process Service Request and choose Edit Workflow Process.

   The Business Process Designer appears.

5. Right-click the Lookup Sender step and choose Show Input Arguments.

6. In the Input Argument list, make the changes in the following table.

   Input Argument	Type	Value
   Business Object	Literal	Employee
   Business Component	Literal	Employee
   Email Address	Process Property	Email Addr
   Query	Literal	Email Addr
   Value	Literal	Id

7. Right-click the Lookup Sender step and choose Show Output Arguments.

8. In the Output Arguments list, delete Account Id.

   Note: For information about recapturing the Account Id, see Recapturing the Account ID.
9. Right-click the Lookup Sender step and choose Show Process Properties.

10. In the WF Process Props list, add a new process property named Employee ID and change the value in the Data Type field to String.

11. Right-click the Lookup Sender step and choose Show Output Arguments.

12. In the Output Arguments list, modify the Contact Id output argument by changing the Property Name field to Employee Id instead of Contact Id.

13. In the History Toolbar, click Back to return to Siebel Tools.

14. In the Workflow Processes list, right-click eMail Response - Process Service Request and choose Validate.

15. In the Workflow Processes list, right-click eMail Response - Process Service Request and click Deploy.