Authenticating Sender Email Addresses Using Employee Email Addresses

When authenticating a sender’s email address using the employee email address, returning the Account Id value is not useful. Therefore, you might want to change the Value Fields argument to Id to return the row ID of the employee who has access. You might decide to use the value in the workflow to set the Owner Id field of the service request record. Before changing any workflow, make sure that you are familiar with the procedures and guidelines for changing workflows. For more information, see Siebel Business Process Framework: Workflow Guide.

Perform the following procedures to customize the workflow to authenticate the sender’s email address:

• Changing the Lookup Sender Step to Capture Employee Email Addresses

• Changing Related Workflows and Subprocesses

This task is a step in Process of Authenticating Sender Email Addresses.