Process of Authenticating Sender Email Addresses

To authenticate a sender’s email address, perform the following tasks:

• Authenticating Sender Email Addresses Using Employee Email Addresses

• Authenticating Sender Email Addresses Using Alternate Email Addresses

• Recapturing the Account ID

The eMail Response - Process Service Request workflow process authenticates inbound email sender addresses during the Lookup Sender step. For more information, see eMail Response - Process Service Request Workflow.

Note: Many customers can deploy Siebel Email Response without further customizing. For customers with more complex needs, this topic contains information that they can use to customize eMail Response - Process Service Request workflow.

Caution: Changes to one step in a workflow process can affect other steps later in the process. Therefore, be careful when customizing any workflow, and test all customized workflow processes thoroughly before implementing them in a production environment.