Authenticating Sender Email Addresses Using Alternate Email Addresses

You might want to store more than one email address for each contact in the Siebel database. You can use the Alternate Email Address field in the Contact business component. This field has multiple values, and the data is stored in the Address field of the Communication Address business component.

The following procedures describe how to change standard workflow processes so that they check the Alternate Email Address field to authenticate the sender of inbound email:

• Using Siebel Webtools to Create New Business Objects

• Changing the Lookup Sender Step to Capture Alternate Email Addresses

This task is a step in Process of Authenticating Sender Email Addresses.