Displayed Schedule Information

The Dispatch Board queries the Siebel database for the schedule information so that it can show any date and time range that the user wants to see. It does not show the content in the Appointment Booking System (ABS) and Optimizer caches. The ABS immediately writes any changes to the Siebel database so that the activities in the Siebel database reflect the cache content. However, activities that you move to the Dispatch Board are not automatically loaded into the cache. For more information, see Scheduling Using Siebel Scheduler and About Rescheduling Appointments on the Dispatch Board.