Scheduling Using Siebel Scheduler

This chapter provides information about setting up and working with schedules using Siebel Scheduler. It includes the following topics:

• About Using Siebel Scheduler

• About Schedules

• About Siebel Scheduler

• About the Appointment Booking System

• Scenario for Using the Appointment Booking System

• About the Schedule Optimizer

• About Schedule Horizons and Time Zones

• About Heuristic Methods for Schedules

• About Appointment Booking for Siebel Scheduler

• Factors for Setting Up Schedules

• About Information in Employee Schedules

• About Running Contract Scheduling

• Troubleshooting the Appointment Booking System and Optimizer

• About Configuring the Book Appointment Dialog Box

• About Enhancing the Performance of Siebel Scheduler

• About Siebel Scheduler and the Server Request Broker

• About Loading and Reloading Data for Service Regions

• Process of Administering Schedules Using Siebel Scheduler

• Defining Schedule Hours

• Defining Breaks

• Defining Service Regions

• Defining Schedules and Availability for Employees

• Creating Time Windows for Schedules

• Creating Constraint Sets for Schedules

• Creating Parameter Sets for Schedules

• Defining Cost Functions for the Optimizer

• Setting Up Server Key Mappings

• Setting Parameters for Server Component Tasks

• Reloading the ABS and Optimizer Caches

• Process of Managing Schedules Using Siebel Scheduler