How to Use the Siebel Assignment Manager Administration Guide

This guide provides information necessary to configure, administer, and implement Siebel Assignment Manager. Chapters are organized in a way that allows users to move throughout the guide for various tasks. Use the following table as a guideline to determine which chapters to review and familiarize yourself with before using Assignment Manager.

Chapter or Appendix

Administrator

Developer

What's New in Siebel Assignment Manager Administration Guide, Siebel Innovation Pack 2017, Rev. A

Yes

Yes

Finding and Using Siebel Assignment Manager Information

Yes

Yes

Overview of Siebel Assignment Manager

Yes

Yes

Planning Your Siebel Assignment Manager Implementation

Yes

Yes

Assignment Rule Administration

Yes

No

Basic Configuration for Siebel Assignment Manager

No

Yes

Working with Dynamic Candidates

Yes

Yes

Assignment Rules

Yes

No

Running Siebel Assignment Manager

Yes

No

Advanced Siebel Assignment Manager Configuration

No

Yes

Availability-Based Assignment

Yes

Yes

Assignment Load Splitter Configuration

Yes

No

Troubleshooting: Siebel Assignment Manager Error Messages

Yes

No