Scheduling Vehicle Inspection and Turn-In

If the customer decides to turn in the vehicle, rather than extending the lease or purchasing the vehicle, the agent uses this telephone call to schedule appointments for inspection in turn-in.

The remarketing agent schedules an inspection either with a dealer or with a third-party inspection vendor. At the end of the lease, the vehicle must be inspected to see if there is excessive wear and tear to the vehicle, which the customer is liable for.

The remarketing agent generally schedules a turn-in appointment with the dealer who leased the car to this customer.