Process of Using Siebel Mobile Applications in Offline Mode

You can use Siebel Mobile in offline mode if your mobile device has a wireless network connection. In offline mode, your mobile device is not connected to the Siebel Server and you cannot synchronize any changes that you make while working in offline mode. You must switch back to online mode, and then synchronize the changes. To use Siebel Mobile in offline mode, perform the following tasks.

1. Log in to Siebel Mobile.

   For more information, see Logging In to Siebel Mobile.

2. Switch your mobile application to work in offline mode.

   For more information, see the following:

   • Using the Airplane Icon on the Application Banner

   • Switching to Offline Mode for the First Time

   • About Switching to Offline Mode Subsequently

3. Modify the cached data in offline mode as required.

   For more information, see Working in Offline Mode.

4. Synchronize the changes that you made while working in offline mode with the Siebel Server.

   For more information, see the following:

   • Synchronizing Data

   • Synchronization Icons

5. Verify that the synchronization changes that you made while working in offline mode have been synchronized with the Siebel Server.

   For more information, see Verifying Data Synchronization.

6. Review the synchronization errors.

   For more information, see Reviewing Synchronization Errors.