Tasks for Using Distributed Order Orchestration

Customer service agents or call center agents using distributed order orchestration can perform the following tasks:

• Tracking Orders with Distributed Order Orchestration

• Revising Orders with Distributed Order Orchestration

• Cancelling Orders with Distributed Order Orchestration

• Using Return Merchandise Authorization Orders with Distributed Order Orchestration

• Checking Availability to Promise with Distributed Order Orchestration

Note: Before agents can perform these tasks, you must integrate distributed order orchestration. For more information, see Integrating Distributed Order Orchestration.