Business Process Integration Points

A business process integration point refers to a business task, such as creating a customer, the details of which are accessible to, and can optionally be modified by both applications in the Integration.

Siebel CRM Integration to Oracle FLEXCUBE Universal Banking supports the business process integration points described in the following table. For each integration point, the source and target applications are indicated. The participating application that issues a Web service call to create or update a data entity, or that issues a data query, is termed the source application. The application in which the data entity is updated or created, or the application that provides the data requested in a query, is the target application.

Integration Point	Source Application	Target Application
Customer modification (amendment) information	Bidirectional	Bidirectional
Inquiry from Siebel CRM to Oracle FLEXCUBE Universal Banking: Checking account, saving account (CASA) inquiry Standing instruction inquiry Retail term deposit account inquiry Retail term deposit redemption inquiry Corporate deposit inquiry Loan account inquiry Limit inquiry CASA transaction inquiry Bills and collections inquiry Letter of credit inquiry Guarantees inquiry Single customer view to view customer data that is not stored in Siebel CRM	Siebel CRM	Oracle FLEXCUBE Universal Banking
Lead creation	Oracle FLEXCUBE Universal Banking	Siebel CRM
New customer data, including Know Your Customer (KYC) validation	Oracle FLEXCUBE Universal Banking	Siebel CRM
Customer CASA information and customer CASA amendment information	Oracle FLEXCUBE Universal Banking	Siebel CRM
Term deposit account and term deposit account amendment information Corporate deposit account information	Oracle FLEXCUBE Universal Banking	Siebel CRM
Loan account information, loan account reassignment information, and loan account amendment information	Oracle FLEXCUBE Universal Banking	Siebel CRM
Activity creation	Oracle FLEXCUBE Universal Banking	Siebel CRM
Service request inquiry and amendment information and new service request information	Oracle FLEXCUBE Universal Banking	Siebel CRM
Customer or prospect search	Oracle FLEXCUBE Universal Banking	Siebel CRM
Offers inquiry for existing customers	Oracle FLEXCUBE Universal Banking	Siebel CRM