Customer Data Integration
Siebel CRM is the master for customer data. Siebel CRM is also the master for customer relationship data. Oracle FLEXCUBE Universal Banking must be kept in synchronization with Siebel CRM.
The following illustrates the flow of customer data during the data integration process. The data integration method used is online synchronization.
As shown in the following image, customer (contact and account) and customer relationship data (Contact Relationship and Account Relationship) can be updated or queried by either application; updates made in either application are synchronized with the other. Customer data created in Oracle FLEXCUBE Universal Banking is synchronized with Siebel CRM. Contact and account relationship data created in Siebel CRM is synchronized with Oracle FLEXCUBE Universal Banking.
For additional information on the customer party integration objects, see CustomerPartyEBM.
The following integration points use customer data: