Data Integration Points

The data integration points enabling the integration of business processes between the participating applications are described in this topic. A data integration point refers to the data elements that comprise a data entity, such as an account data entity, that are synchronized between Siebel CRM and Oracle FLEXCUBE Universal Banking. Two methods are used to synchronize the data:

• Batch synchronization of data. This synchronization is always unidirectional: from Oracle FLEXCUBE Universal Banking to Siebel CRM.

• Online synchronization of data. This synchronization can be unidirectional or bidirectional.

During the data synchronization process, information retrieved from Oracle FLEXCUBE Universal Banking at run-time that is not stored in Siebel CRM is displayed in the Siebel user interface using virtual business components (VBCs). The data integration points are described in the following topics:

• Customer Data Integration

• Limit Data Integration

• Financial Account Data Integration

• Contract Data Integration

• Offer Data Integration

• Lead Data Integration

• Service Request Data Integration

• Activity Data Integration

• Product Data Integration

• Branch Data Integration

• Mandate Data Integration