Collecting Data About the Workflow Process Properties

A Workflow Process metric is a feature that allows you to collect data that is associated with the property of the Workflow Process. To collect metrics, you define the subset of metrics that Siebel CRM captures, and then activate metric collection after you deploy the Siebel CRM application.

To collect data about Workflow Process properties

1. In the Object Explorer, go to the WF Process Metrics object type.

2. Locate and select the Workflow Process you want to monitor.

3. In the Object Explorer, expand the Workflow Process object, and then click WF Process Metric.

4. Create a new record:.

   • In the Metric Name property, select a metric from the list of predefined metric names.

   • For the Property Name property, select a process property from the list of process properties that are defined for the Workflow Process.

   • Make sure the Inactive property does not contain a check mark.

     The Inactive property allows you to turn off a metric and turn it on later.

5. Deliver the Workflow Process.

6. In the Siebel client, navigate to the Administration - Business Process screen, then the Workflow Monitoring Configuration view and do the following:

   1. In the Monitoring Configuration list, query the Name field for the Workflow Process that you delivered in step 5.

   2. In the Analytics Level field, select either Property or All.

   This step allows Siebel CRM to collect metrics data at runtime for the specified Workflow Process.