Increasing Tracing Levels for Server Components of the Workflow Management Server

You can configure Siebel CRM to create a more detailed trace file that you can use to troubleshoot the Workflow Process Manager, Workflow Process Batch Manager, or Workflow Recovery Manager. You can increase tracing levels before the Siebel Server process runs.

To increase tracing levels for server components of the workflow management server

1. In the Siebel client, navigate to the Administration - Server Configuration screen, Servers, Components, and then the Events view.

2. In the Components list, select the server component that Siebel CRM must trace.

   These server components include the Workflow Process Manager, the Workflow Process Batch Manager, or the Workflow Recovery Manager.

3. Go to the Events tab to view the configurable event types for the server component.

4. Change the value in the Log Level field to 3, 4, or 5.

   By default, Siebel CRM sets the Log Level value to 1. For more information about log levels, see Setting Monitoring Levels for a Workflow Process and Monitoring Levels for Tracing and the Event Log.

5. (Optional) If required, repeat step 4 to increase the tracing level for the Object Manager SQL log event to continue troubleshooting.

Siebel CRM creates more tracing information as you increase the value of the Component Event Configuration Log Level. For more information about the different log level values that you can set, see Siebel System Monitoring and Diagnostics Guide.