PeopleSoft Call Center Applications Implementation
PeopleSoft Setup Manager enables you to generate a list of setup tasks for your organization based on the features that you are implementing. The setup tasks include the components that you must set up, listed in the order in which you must enter data into the component tables, and links to the corresponding documentation.
PeopleSoft call center applications also provide component interfaces to help you load data from your existing system into Call Center tables. Use the Excel to Component Interface utility with the component interfaces to populate the tables.
This table lists some of the components that have component interfaces:
Component |
Component Interface |
References |
---|---|---|
RC_CASE_TYPE |
RC_CASE_TYPE_CI |
|
RC_PRIORITY |
RC_PRIORITY_CI |
|
RC_PROBTYPE |
RC_PROBTYPE_CI |
|
RC_SEVERITY |
RC_SEVERITY_CI |
|
RC_STATUS |
RC_STATUS _CI |
|
RC_QUICK_CODE |
RC_QUICK_CODE _CI |
|
RBT_TGUIDE_SETUP |
RBT_TGUIDE_SETUP_SCI |
|
RC_SOLN_LIB_SETUP |
RC_SOLN_LIB_SETUP_SCI |
|
RC_CTD_DEFINE |
RC_CTD_DEFINE _CI |
|
RC_CTD_COMBINE |
RC_CTD_COMBINE_CI |
Other Sources of Information
In the planning phase of your implementation, take advantage of all PeopleSoft sources of information, including the installation guides, table-loading sequences, data models, and business process maps. A complete list of these resources appears in the Application Fundamentals documentation with information about where to find the most current version of each.
See the product documentation for PeopleTools: Setup Manager and PeopleTools: Component Interfaces.