PeopleSoft Call Center Applications Implementation

PeopleSoft Setup Manager enables you to generate a list of setup tasks for your organization based on the features that you are implementing. The setup tasks include the components that you must set up, listed in the order in which you must enter data into the component tables, and links to the corresponding documentation.

PeopleSoft call center applications also provide component interfaces to help you load data from your existing system into Call Center tables. Use the Excel to Component Interface utility with the component interfaces to populate the tables.

This table lists some of the components that have component interfaces:

Component	Component Interface	References
RC_CASE_TYPE	RC_CASE_TYPE_CI	See Setting Up Basic Prompt Tables for Cases.
RC_PRIORITY	RC_PRIORITY_CI	See Setting Up Basic Prompt Tables for Cases.
RC_PROBTYPE	RC_PROBTYPE_CI	See Setting Up Basic Prompt Tables for Cases.
RC_SEVERITY	RC_SEVERITY_CI	See Setting Up Basic Prompt Tables for Cases.
RC_STATUS	RC_STATUS _CI	See Setting Up Basic Prompt Tables for Cases.
RC_QUICK_CODE	RC_QUICK_CODE _CI	See Setting Up Basic Prompt Tables for Cases.
RBT_TGUIDE_SETUP	RBT_TGUIDE_SETUP_SCI	See Configuring Troubleshooting Guide.
RC_SOLN_LIB_SETUP	RC_SOLN_LIB_SETUP_SCI	See Configuring Troubleshooting Guide.
RC_CTD_DEFINE	RC_CTD_DEFINE _CI	See Setting Up Basic Prompt Tables for Cases.
RC_CTD_COMBINE	RC_CTD_COMBINE_CI	See Setting Up Basic Prompt Tables for Cases.

Other Sources of Information

In the planning phase of your implementation, take advantage of all PeopleSoft sources of information, including the installation guides, table-loading sequences, data models, and business process maps. A complete list of these resources appears in the Application Fundamentals documentation with information about where to find the most current version of each.

See the product documentation for PeopleTools: Setup Manager and PeopleTools: Component Interfaces.