Understanding Product Definitional Elements

Definitional elements describe products in the PeopleSoft Customer Relationship Management (PeopleSoft CRM) system. You must set up these definitional elements before defining products in PeopleSoft CRM:

• Product installation options.

• Rules for generating product ID numbers.

• Rule sets for creating and updating installed products.

• Product groups.

  Product groups enable you to share processing parameters between products. PeopleSoft CRM delivers a set of basic product groups.

• Product categories.

  Product categories are used to group products in catalogs.

• Product brands.

• Competitor codes.

  Competitor codes enable you to keep track of competitors' similar products.

• Branch scripts.

  Branch scripts predefine sales dialogue with customers, provide direction to customer service representatives, and guide internal processes and operations.

• Region IDs.

  Region IDs enable selling by region.

• Competency codes.

  Competency codes define the skills required to support the product.

• Relationship IDs.

  Relationship IDs define the relationship of one product to another. For example, one product might either complement or substitute for another product.

• Product attributes.

  Product attributes describe characteristics of the product, such as height, weight, color, and so forth.