Understanding Product Definitional Elements
Definitional elements describe products in the PeopleSoft Customer Relationship Management (PeopleSoft CRM) system. You must set up these definitional elements before defining products in PeopleSoft CRM:
Product installation options.
Rules for generating product ID numbers.
Rule sets for creating and updating installed products.
Product groups.
Product groups enable you to share processing parameters between products. PeopleSoft CRM delivers a set of basic product groups.
Product categories.
Product categories are used to group products in catalogs.
Product brands.
Competitor codes.
Competitor codes enable you to keep track of competitors' similar products.
Branch scripts.
Branch scripts predefine sales dialogue with customers, provide direction to customer service representatives, and guide internal processes and operations.
Region IDs.
Region IDs enable selling by region.
Competency codes.
Competency codes define the skills required to support the product.
Relationship IDs.
Relationship IDs define the relationship of one product to another. For example, one product might either complement or substitute for another product.
Product attributes.
Product attributes describe characteristics of the product, such as height, weight, color, and so forth.