Configuring Oracle RightNow Cloud Trigger Response Properties

Enter the Oracle RightNow Cloud trigger response values for your integration.

Topics

What You Can Do from the Oracle RightNow Cloud Trigger Response Page

You can configure the operation and business object that comprise the response type for Oracle RightNow Cloud.

  • Immediate (synchronous) response: A response business object is immediately returned as output. You select Immediate as the response type on the Response page and select the business object as part of the response to the client.
  • Delayed (asynchronous) response: A callback service to which to route the callback is exposed. You select Delayed as the response type on the Response page and select the operation and business object that comprise a successful callback response, a failed callback response, or both.
  • No response is required: You select None on the Response page because a response is not required.
The Response page looks as follows:
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Description of the illustration GUID-93F949D6-BEAE-404A-948D-810CD00298AC-default.png

What You See on the Oracle RightNow Cloud Trigger Response Page

Select the business object for the integration to send as a response document to the Oracle RightNow Cloud application.

The following types of responses are available.

  • Immediate: A synchronous response is required (See Table 5-1 for instructions)

  • Delayed: An asynchronous response is required (See Table 5-2 for instructions)

  • None: No response is required (See Table 5-3 for instructions)

The following table describes the fields available if an immediate (synchronous) response is required.

Table 5-1 Response Type — Immediate (Synchronous) Response is Required

Element Description

Response Type

Select Immediate for the Oracle RightNow Cloud application to wait until a response is received from the integration. This is also known as the request and response message exchange pattern. This is the default selection.

Filter by object name
Enter the initial letters to filter the display of business objects. You can also select a filter type:

  • All: Displays all objects.

  • Custom: Displays objects you created. These business objects are identified by special icons. The naming convention is a combination of the package name and object name joined by a “.”. For example, if there is a custom object package called CO and an object named PurchaseProduct, the wizard displays the custom object as CO.PurchaseProduct.

  • Standard: Displays business objects delivered as part of the standard Oracle RightNow Cloud application.

Select a Business Object

Select the business object for the integration to send as a response document to the Oracle RightNow Cloud application.

Table 5-2 Response Type — Delayed (Asynchronous) Response is Required

Element Description

Response Type

Select Delayed to configure a successful callback response, a failed callback response, or both.

This enables you to configure the operation and business objects that you want the Oracle RightNow Cloud application to process as part of a successful callback response, failed callback response, or both.

Successful Response/Failed Response
Select the type of callback to configure. After configuring one type of callback (for example, successful), you can configure the other type (for example, failed).

  • Successful Response: Select to configure the operation and business objects that you want the Oracle RightNow Cloud application to process as part of a successful callback response sent by the integration.

  • Failed Response: Select to configure the operation and business objects that you want the Oracle RightNow Cloud application to process as part of a failed callback response sent by the integration.

Select an Operation Type
Select the type of create, read, update, and delete (CRUD) operation to perform on the business object. Only CRUD is currently available for selection. CRUD represents functions implemented in relational database applications. Each letter maps to a standard SQL statement, HTTP method, or DDS operation. The following CRUD operations are supported:

  • Create

  • Destroy

  • Update

Filter By object name

Enter the initial letters to filter the display of business objects. You can also select a filter type:

  • All: Displays all objects.

  • Custom: Displays objects you created. These business objects are identified by special icons. The naming convention is a combination of the package name and object name joined by a '.'. For example, if there is a custom object package called CO and an object named PurchaseProduct, the wizard displays the custom object as CO.PurchaseProduct.

  • Standard: Displays business objects delivered as part of the Oracle RightNow Cloud application.

Select Business Objects (RightNow Version API)

Select the business objects for the integration to send as a response document to the Oracle RightNow Cloud application.

Your Selected Business Objects

Displays the selected business objects.

The following table describes the fields available if no response is required.

Table 5-3 Response Type — No Response is Required

Element Description

Response Type

Select None.

Select Business Object

If you select None, this section is hidden.