Oracle Service Cloud app
Important: Oracle Service Cloud is now known as Oracle B2C Service. This change in name may not immediately reflect everywhere in the Oracle Eloqua user interface.
Oracle Eloqua's B2C Service products provide consistent customer experience capabilities across channels.
The Service Cloud app allows you to make decisions on Eloqua contacts based on information stored in B2C Service. For example, "Does this contact have an open case?" or "Has this contact called into support 5 or more times in the last 30 days?"
You can manage user permissions on this app by following the instructions listed
Next steps
Installing the Oracle Service Cloud app
Configuring the Oracle Service Cloud app
Adding the Oracle B2C Service decision to your canvas