While writing a message, you might find it handy to link to a Conversation, Social Object, document, or other item. Here's how:
While writing your message, click under the text box to open the Insert Reference dialog.
Select a source:
Recent—To select from items you've visited recently
Viewed Documents—To select from files you've opened recently
Favorites—To select from items you've marked as a favorite
Search Results—Type text into the search box, then press Enter to search for an item
Select the item you want to refer to.
Click Insert to add a link to your selection to the message field.
Optionally, enter text before or after the reference link.