This section describes how to get help, support, and updates for the desktop:
The Help menu () has a few options for getting help with your social network:
Select Online Help to navigate to the Help Center, where many topics are available that describe features and step you through their use.
Select Community to navigate to Oracle Social Network community forums, where you can talk about your experience with fellow users and experts.
Select Support for information about how to get support and for access to troubleshooting logs to help in diagnosing problems.
Select About Oracle Social Network to get version information and to download the latest available version.
Saving your activity logs creates an archive file (.zip) that contains .log, .txt, .xsl, and .xml files. When addressing an issue with Oracle Social Network, someone from support might ask you to save your activity logs.
The default name of the archive file is
client-logs.zip. If you don't want to overwrite a previous archive file, rename it before saving.