The Comments Module
With Content & Apps, we have used Facebook's plugin to create the Comments module, which allows you to provide conversation around content on your View, recreating the Facebook Wall. Discussion that happens on this module will be pushed out to users' News Feeds and admins will be able to moderate comments within the module on Content & Apps.
Adding Comments Modules Views
All modules are added to a View in the same way with our drag-and-drop interface. To get more information on this, see the Building a View: Adding Modules and Content to Views in Content & Apps help article.
Note: The Comments module cannot be displayed on a mobile version of a View.
Once you have added a module and given it a name, the module will open for you to edit it or add content. Back on the View layout, you'll see a callout bubble next to your module - click the triangle for controls for your module. This callout will not appear on your published View and your new module will not appear on your Facebook Tab until you click Publish.
Configuring Comments Modules
After you add a Comments module to your View, you will need to configure it before it goes live on your Tab. Fill out the following fields:
- Number of Comments: The number of comments that will be displayed at a time on the module. The default number is 10.
- Tab URL: The URL for the Tab this module will live on. News Feed stories on Facebook about this module will link to this URL.
- Color Scheme: Choose whether you want your Comments module to display in a light or dark color scheme.
- News Feed Info: This information will be
displayed on a News Feed story when a user posts a comment on the
module:
- Title: We suggest making this your account or brand name, or what the comments are about.
- Description: This is a short description of what the comments are referring to.
- Image: Choose any image, either to reflect your brand or what the comments are referring to.
There are also a couple of advanced options:
- Width (in pixels): You can set the width of the module. The default size is set at 520 pixels and the module has a minimum size of 350 pixels.
- Current URL: This is the URL your Comments module is currently associated with.
- Admins: All the users on your account who can moderate this module will be listed here.
When you have finished filling out all the fields, click Update. You will then be taken to the module on your View.
Note: There is a settings section on the module is not yet accessible to users. Please don't click this until this help file is updated with the ok.
Moderating Your Conversation
When you look at your module in Content & Apps, you will see the comments as they appear on Facebook. To moderate comments, click Moderator View.
If a comment has a swear word, you can deal with it in 2 ways - in the Public Comments View or in the * Moderator View. Both places have the same options. The comment will have the word Moderate with a drop-down with the option to Hide Comment or Ban User.
- When you select that Hide Comment, the comment will be hidden and only visible to that user and their friends.
- When you select Ban User, that user will no longer be able to post comments on the module.
In the Moderator View, there is also a Select all checkbox that you can use to bulk moderate comments.
About Metrics Recorded for the Comments Module
Content & Apps captures metrics for:
- Module views
- Comments created
- Comments removed
Customizing Comments Modules
All customization happens in the brand CSS page.
All modules take up 100% of the containers they are in, so you can resize them to whatever size you need with CSS.