Oracle SRM Knowledge Base

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  • The SRM Platform

    • The SRM Platform Table of Contents
    • Introduction to the SRM Platform
    • Signing on to SRM and Navigating the Platform
    • The Home Page
    • Social Station

  • Listen & Analyze

    • SM Listen & Analyze Table of Contents
    • SEM Listen & Analyze Table of Contents
    • Introduction to Listen & Analyze
    • The Topics Tab: Creating a Topic
    • The Topics Tab: Managing Topics
    • View all

  • Workflow & Automation

    • Workflow & Automation Table of Contents
    • Introduction to Workflow & Automation
    • User Roles in SRM
    • My Profile Tab
    • The Resources Tab: Teams
    • View all

  • Publish

    • Publish Table of Contents
    • Introduction to Publish
    • The Admin Tab
    • Creating a Post
    • The Posts Tab
    • View all

  • Engage

    • Engage Table of Contents
    • Getting Started with Engage
    • Taking Actions on Messages
    • Filtering Messages

  • Content & Apps

    • Content & Apps Table of Contents
    • Introduction to Content & Apps
    • Getting Started with Content & Apps
    • Building a View: the View Layout and Adding Modules and Content
    • The Banner Module
    • View all

  • Oracle Mobile SRM

    • Oracle Mobile SRM FAQs
    • Oracle Mobile SRM End User License Agreement

  • Developers Documentation

    • SRM Developer Platform
    • Custom Data Source Analyzer

  • Integrations

    • Unmetric Integration

  • Additional Help

    • Oracle University Training Videos

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