14 Working with Fulfillment State Maps

Oracle Communications Order and Service Management (OSM) uses fulfillment state maps to contain common fulfillment states and mappings of those states to external fulfillment states. These mapping definitions are used in order fulfillment state composition rules and order item fulfillment state composition rules and point of no return rules.

Fulfillment state mappings consist of a mapped fulfillment state, an external fulfillment state, and various criteria to determine when that mapped fulfillment state is applied. At a minimum, you must specify fulfillment pattern, order item, orchestration sequence, orchestration stage, and order component.

When working with fulfillment state maps, refer to the following topics: