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Contents

Title and Copyright Information

Preface

• Audience
• Accessing Oracle Communications Documentation
• Documentation Accessibility
• Document Revision History

1 About the Task Web Client

• Overview of the Task Web Client
• What You Do with the Task Web Client
• About OSM Tasks
• About OSM Processes
• About Managing Tasks
• About Managing Orders

2 Getting Started with the Task Web Client

• Accessing the Task Web Client
  • Logging In to the Task Web Client
  • Logging Out of the Task Web Client
  • Changing the Default Timeout Setting
• About Task Web Client Pages
• Opening the Order Management Web Client

3 Managing Tasks and Orders

• About Displaying and Managing Tasks and Orders
  • About the Order and Task Data Displayed in the Worklist
  • Viewing Tasks by Using Contextual URLs
  • Filtering and Sorting Tasks in the Worklist
  • Exporting Worklist Data and Query Results to a CSV File
• Managing Tasks
  • About the Task Editor
    • Viewing Expanded or Collapsed Nodes
    • Viewing and Updating Data with the Distributed Order Template
    • Previewing Orders
  • Accepting Tasks
  • Reassigning Tasks
  • Completing Tasks
    • Completing a Workstream Task
  • Editing Order Data in a Task
    • Editing Data in an Order
    • Adding Node Instances
    • Deleting Node Instances
  • Changing the State and Status of a Task
  • About Workstream Processes
    • About Stopping and Reassigning a Workstream Task
    • Automatically Transitioning from the Creation Task
    • Rolling Back a Workstream Task
  • Failing a Task
  • Retrying a Failed Task
  • Resolving a Failed Task
  • Retrying All Failed Tasks on an Order
  • Resolving all Failed Tasks on an Order
• Managing Orders
  • Adding Information to Orders
    • Adding Remarks to an Order
    • Editing Remarks
    • Attaching Documents
    • Removing Documents from an Order
    • Viewing Reasons
  • Suspending and Resuming Orders
    • Suspending Orders
    • Resuming Orders
  • Canceling Orders
  • Creating Orders
    • About Versioned Orders
    • Copying Orders
  • About Raising Exceptions
    • Raising a Process Exception
    • Raising a Fallout Exception
  • Manually Amending Orders
    • Processing Redo and Undo Tasks
• About Notifications
  • About the Notification Preferences Page
  • Acknowledging Notifications
  • Viewing Notification Messages

4 Viewing Orders

• Finding Orders
  • About the Query Preferences Page
    • About the Query Preferences Area
    • About the Query Filters Area
  • Setting Query Preferences
    • Setting Preferences
    • Setting Query Filters
  • Creating a Query Definition
  • Editing a Query
  • Running a Query
  • Deleting a Query
• Viewing Histories
  • Viewing Data History
  • Viewing Process History
  • Viewing Process History by Using Contextual URLs
• Viewing Reports
  • Viewing Pending Orders
  • Viewing Order Volume
  • Viewing Statistics for Completed Orders
  • Viewing Statistics for Completed Tasks

5 Customizing the Task Web Client

• Customizing Your Display
  • Sorting Information
  • Changing the Colors of States
  • Displaying, Hiding, and Reordering Columns
• Customizing the Worklist
  • Setting Worklist Preferences
    • About the Worklist Columns Area
    • About the Worklist Filters Area
    • About the Order Details Area
  • Defining Worklist Preferences
  • Selecting a Worklist Preference
  • Editing a Worklist Preference
  • Deleting a Worklist Preference
  • Creating a New (Untitled) Worklist Preference
• Customizing User-Specific Settings