Using the Mobile App

The Oracle Cloud Infrastructure Mobile app let you review alerts, notifications, and limits on the go. Quickly access information about infrastructure resources, billing, and usage data from your mobile device. Read more to learn about installing and using the app.

Download Now

To download and install the app, click the Google Play Store or Apple App Store badge below and follow the instructions at the link.

Google Play Store Badge

Apple App Store Badge

Alternately, in the Google Play Store or Apple App Store, search for Oracle Cloud Infrastructure, select the app, and follow the installation steps.

This app is supported on the following operating systems:

  • Android 8 and later versions
  • iOS 11 and later versions

Signing In

To sign in to the Oracle Cloud Infrastructure Mobile app, use the same credentials and steps that you use to sign in to the Console. For more information, see Understanding the Sign-In Options. To make it easier to switch between Console accounts and tenancies, you can add up to 10 accounts to the mobile app. For faster sign-in, enable automatic sign-in.

The first time you sign in, you must read and accept the End User License Agreement to access the app.

Using Multiple Accounts

To make it easier to switch between Console accounts and tenancies, you can add up to 10 accounts to the mobile app.

To add an account

When you add a new account, the app automatically signs you in to the newly added account. You can add up to 10 accounts.

  1. In the app, open the Profile menu (User menu icon) and then tap Accounts.

  2. On the Accounts screen, tap Add account. A confirmation dialog appears.
  3. In the confirmation dialog, click Add account.
  4. Sign in to the new account. The account is added to your account list, and you are signed in to the newly added account.
To switch accounts

To switch to an account that is already in the app, follow these steps. To switch to a new account, follow the steps in To add an account.

  1. In the app, open the Profile menu (User menu icon) and then tap Accounts.

  2. In the list of accounts, tap the Actions icon (three dots) for the account you want to switch to, and then tap Switch to this account. A confirmation dialog appears.
  3. In the confirmation dialog, tap Yes.
To remove an account

When you remove an account, you also delete the saved credentials for that account.

  1. In the app, open the Profile menu (User menu icon) and then tap Accounts.

  2. In the list of accounts, tap the Actions icon (three dots) for account that you want to remove, and then tap Remove this account. A confirmation dialog appears.
  3. In the confirmation dialog, tap Yes.

Enabling Automatic Sign-in

For faster sign-in to the mobile app, you can enable automatic sign-in. Automatic sign-in uses an API key to authenticate you when you access the app, keeping you signed in until you sign out. The private key and the generated fingerprint are encrypted and stored in either the Android Keystore or the iCloud Keychain, depending on your device operating system. This encryption and storage ensures that your information is only accessible through the Oracle Cloud Infrastructure Mobile app. For more information about API keys, see Working with Console Passwords and API Keys.

To enable automatic sign-in:

  1. In the app, open the Profile menu (User menu icon) and then tap Settings.

  2. Under Active Account Settings > Login Security, for Enable automatic sign-in, toggle the Enabled or Disabled switch. When enabled, automatic sign-in will be used next time you open the app.

    Generating the API signing key can take a few minutes. Automatic sign-in is available after the key is generated.

After you enable automatic sign-in, if you want to find the API key used by the app:

  1. In the app, open the Profile menu (User menu icon) and then tap Settings.
  2. Under Active Account Settings > Login Security, the API key fingerprint value is the API signing key that the mobile app is using.

Each user has a limit of three API keys. If your account has reached this limit, you can't use this feature in the mobile app until you delete one of the existing API keys. You can use the Console to delete API signing keys.

To delete an API signing key
The following procedure works for a regular user or an administrator. Administrators can delete an API key for either another user or themselves.
  1. View the user's details:
    • If you're deleting an API key for yourself:

      Open the Profile menu (User menu icon) and click User Settings.

    • If you're an administrator deleting an API key for another user: Open the navigation menu. Under Governance and Administration, go to Identity and click Users. Locate the user in the list, and then click the user's name to view the details.
  2. For the API key you want to delete, click Delete.
  3. Confirm when prompted.
The API key is no longer valid for sending API requests.

Securing Your Account if Your Device is Compromised

If you have automatic sign-in enabled in the Oracle Cloud Infrastructure Mobile app and your device is stolen, you need to secure your account. To secure your account, in the Console, delete your API signing keys.

Switching Regions

Your current region is displayed at the top of the mobile app. If your tenancy is subscribed to multiple regions, you can switch regions by selecting a different region from the Region picker.

Switching Time Zones

You can set the mobile app to use UTC time or local time. To switch the time zone:

  1. In the app, open the Profile menu (User menu icon) and then tap Settings.
  2. Under App Settings, in the Time zone menu, for Set time zone, select Local or UTC.

Signing Out

To sign out of the Oracle Cloud Infrastructure Mobile app, open the Profile menu (User menu icon) and then tap Sign Out.

Contacting Support

To open a support request for the Oracle Cloud Infrastructure Mobile app, sign in to the Console on a computer and the follow the steps to create a support request. When you create the request, in the issue summary, include the prefix OCI Mobile to specify that the support request is for the mobile app. For more information, see Getting Help and Contacting Support.

To create a support ticket
  1. Open the Help menu (Help menu icon), go to Support, and click Create support request.

  2. Enter the following:

    • Issue Summary: Enter a title that summarizes your issue. Avoid entering confidential information.
    • Describe Your Issue: Provide a brief overview of your issue.
      • Include all the information that support needs to route and respond to your request. For example, "I am unable to connect to my Compute instance."
      • Include troubleshooting steps taken and any available test results.
    • Select the severity level for this request.
  3. Click Create Request.