Oracle Cloud Infrastructure Documentation

Troubleshoot LoganAI Issues

Disclaimer: Validity of AI Responses

Topics:

LoganAI Administration

Issue Resolution
I don't see any regions under Generative AI service region

LoganAI uses OCI Generative AI service to provide the AI functionality. You will see a list of regions that have Generative AI service that your tenancy is subscribed to. If you don't see any regions in this list, verify if your tenancy is subscribed to one of the regions where Generative AI is available.

Generative AI Connection Test failed

Following are some of the reasons Test from the Administration UI can fail:

  • You do not have permissions to access the Generative AI service on the compartment selected. Make sure you have defined the required IAM policies. See Allow Users to Enable and Use LoganAI.
  • Connection to the OCI Generative AI service is slow. This can be due to intermittent network issues or because the on-demand Generative AI service is under heavy load. Try using a different region or try after some time.

LoganAI Explain

Issue Resolution
I don't see the LoganAI icon Make sure LoganAI is enabled in your tenancy. See Enable LoganAI.
Why do I keep seeing a message to accept the Generative AI license? Your administrator has an option of accepting the Generative AI licenses on behalf of all the users, or let the user accept once, or every time the feature is used in a session. If you are seeing this message multiple times, then it means your administrator has enabled the option for users to accept the license once per session. Currently, the length of a session window is one hour.
Where do I accept the Generative AI license? See Accept the Licenses.
I only see Generating ... after clicking the AI icon

LoganAI will streams the results from the OCI Generative service as soon as the AI generates a response. The Generating... animation is displayed until a response is received.

There are few reasons why you may not see a response immediately:

  • You have navigated to multiple pages and the AI has a lot of data it needs to summarize. Time taken to summarize depends on the size of the input data.
  • The Generative AI on-demand service is a shared service and may be under high load. In this case, this would be an intermittent issue that goes away after sometime.

Reload the page and try with a smaller data set. This can be done by staying in the first page and clicking the AI icon for all logs, so only one page of logs are sent for summary. If this still does not work, then it could mean your log records are too large for AI processing. You can try to change your log source and try with smaller log files to test.
Error processing Generative AI request. Internal Server Error This usually indicates the input data size for summarization is very large. See the previous issue for more details.
This model's maximum context length is X tokens. However, you requested Y tokens.

As the message indicates, the input data to AI is larger than the allowed context length. Following are some of the ways to reduce the size of the input data:

  • If you are using LoganAI with a chart, select a smaller region of the chart instead of the whole chart to reduce the data
  • If you are in a Log Records view, re-run the query and click the AI icon without navigating to the next page. If you navigate to another page, more results would be downloaded.