View Invoices for Multiple Customers Using Participation Ratio in G-Invoicing Dashboard

This feature is designed for shared-service scenarios where multiple customers fund a single project for multiple services, typically represented by top tasks, provided to them by the service provider. Each customer's share of the bill is determined by a participation ratio calculated based on the funding provided by that customer for that service against the overall funding received for that service .
This enhancement gives the G-Invoicing Dashboard visibility to invoices for multiple customers using participation ratios for shared service orders.

Users can monitor shared-service invoice activity from the dashboard and review customer participation context as part of the order and invoice lifecycle.
This enhancement:

  • Improves monitoring of invoices created for multiple customers on shared service orders.
  • Helps billing users connect participation-ratio billing outcomes with related G-Invoicing order context.

Steps to enable and configure

  1. Apply the R12.2.13+ Projects Command Center cumulative patch and confirm Oracle Enterprise Command Center Framework Release 12.2 V12 or later is installed.
  2. Complete shared service order setup, customer participation ratio setup, and Project Billing setup for multi-customer invoicing.
  3. Grant dashboard access to users who review shared service order invoices and customer participation details.
  4. Refresh G-Invoicing Dashboard data so invoice, customer, participation ratio, and order details are available.
  5. Validate invoice visibility, customer participation details, order context, and navigation to billing or invoice details using shared service orders.
     

Tips and considerations

  • Use test orders with more than one customer so participation ratio behavior is visible during validation.
  • Confirm customer participation details with billing users before reconciling dashboard invoices to Project Billing or Receivables.
  • Check project, customer, agreement, funding, and invoice setup when dashboard visibility does not match expected billing results.

Key resources

Oracle E-Business Suite G-Invoicing Process Guide

  • Chapter: Using G-Invoicing: Servicing Agency
    • Topics:
      • Working Capital Fund
      • Participation Ratio
  • Chapter: Enterprise Command Center
    • Topics: 
      • Projects Command Center Configuration
      • G-Invoicing Dashboard