Two Smart View Instances Appear in Program and Features Window

After an install or upgrade, two instances of Oracle Smart View for Office appear in the Program and Features window. This occurs when mixing modes (wizard versus silent install) of install, upgrade, and uninstall.

Smart View allows you to install using a wizard, command line, or silent install. Whichever method you choose, you must use the same method to upgrade or uninstall. Mixing methods can result in two instances of Smart View being listed in the Program and Features window (also referred to as the Add/Remove Programs window.

To install and upgrade using the wizard, see Installing from My Oracle Support or Oracle Technical Resources. To uninstall using the the wizard, see Uninstalling Smart View.

To install, upgrade, and uninstall using the command line or silent installer, see Running Command Line or Silent Installations.