Prerequisites

Before you complete the tasks in this section:

• Use the Address Book Revisions program (P0092L) to map each user for whom you want to enable self-service on password reset to a valid Address Book record. Then, enter a valid Email ID for the corresponding Address Book record using the Who's Who program (P01012).
• SMTP server should be configured with a working workflow email setup.
• Create a rich-text password reset notification email template using Work With Media Object Templates (P98TMPL).
• Create the soft coding record in Soft Coding Records (P954000) that maps each password reset email task to a media object template. Use the following soft coding key: RST_PWD_EMAIL_CONENT_CONFIG.
• When creating the soft coding record, enter the XML mapping in the Soft Coding Value. You can enter values in the Soft Coding Value either directly as plain text, or by using placeholder parameters (for example, _||_PARAM_NAME_||_) and then assigning the parameter values in the grid. When you use a masked parameter, the value is stored securely and is masked for future display.