Understanding the Work Order Life Cycle

Important: The Intelligent Graphic Solution (IGS) feature has been deprecated to address the bugs 21198035, 21198026, and 21198043.

Use work orders to manage the work flow of the maintenance tasks and projects. You can manage all of the aspects of a maintenance task or project, including:

  • Creating work orders for preventive and corrective maintenance

  • Committing inventory to a work order.

  • Scheduling multiple tasks and crafts, such as mechanical, electrical, and so on, to a work order.

  • Tracking the progress of a work order by status.

  • Tracking work order costs, such as materials, labor, and so on.

  • Recording unlimited detailed information about a work order.

  • Completing and closing a work order.

In addition to these features, you can set up a work-order approval process within the JD Edwards EnterpriseOne Workflow Tools system. A predefined work-order approval process in the workflow system can be modified to suit your business needs.

The steps through which a work order must pass to accurately communicate the progress of the maintenance tasks that it represents are the life cycle of the work order. The work-order life cycle applies to work orders for preventive maintenance and corrective maintenance. You can select to display the Status Change form each time the work order advances through a step in the life cycle.

This diagram illustrates the flow of a work order through a typical work-order life cycle:

Typical work-order life-cycle flow