UX One: Field Service Activities Page
The Field Service Activities page (P17004X/W17004XC) enables users to receive alerts when there are severe service alerts for their team. The page also provides analytical data about the costs, completion timeliness, and alert levels associated with the team.
To access the UX One Field Service Activities page, log in to the EnterpriseOne system using the Service Operations Manager role. When you log in with this role, the system automatically displays the Service Operations Manager page. Click the Field Service Activities task on the springboard to access the Field Service Activities page.
This graphic illustrates the Field Service Activities page:
Watchlist Alerts
These alerts are based on EnterpriseOne programs. By default, the alerts are set up to use queries that are based on delivered demo data. Each of these queries is associated with a specific program version. To use a different query or call a different program version, you can modify these queries or create new queries that better meet your requirements. Additionally, these watchlists have been set up with specific warning and critical threshold values. You can adjust these values to meet your requirements.
This table lists and describes the watchlist alerts that are available on the Field Service Activities page:
Watchlist Alert |
Description |
|---|---|
Open Severe Service Alerts |
This alert tells users how many open severe service alerts their team currently has. This alert is based on the Condition-Based Alerts Workbench program (P1310). When you click the alert, the system displays the Work With Condition-Based Alerts form. |
For additional information about the programs associated with these watchlist alerts, see: Working with Condition-Based Alerts in the JD Edwards EnterpriseOne Applications Condition-Based Maintenance Implementation Guide.
Charts
These charts are based on EnterpriseOne programs. By default, the charts are set up to render using queries that are based on delivered demo data. Each of these queries is associated with a specific program version. To use a different query or call a different program version, you can modify these queries or create new queries that better meet your requirements.
This table lists and describes the charts that are available on the Field Service Activities page:
Component Title |
Description |
|---|---|
Budget vs Actual by Period (P09217X/W09217XB) |
Use this chart to view budget amounts versus actual amounts by period for your team. This chart is based on the One View Account Balance Inquiry program (P09217). You can use the fields at the top of the chart to specify which periods to include in the chart. |
Alert Level by Equipment (P1310X/W1310XA) |
Use this chart to view the alert level for each piece of equipment. This chart is based on the Condition-Based Alerts Workbench program (P1310). |
Completion Timeliness Distribution by (P13560X/W13560XM) |
Use this chart to view work order completion statistics for your team. This chart is based on the One View Service Work Order Analysis Inquiry program (P13560). Additionally, you can use the drop-down menu on the top of the chart to change the data that the system displays. You can select one of these options:
|
Average Total Cost Variance/WO by (P13560X/W13560XN) |
Use this chart to view the cost variance for each site for your team. This chart is based on the One View Service Work Order Analysis Inquiry program (P13560). Additionally, you can use the drop-down menu on the top of the chart to change the data that the system displays. You can select one of these options:
|
For additional information about the programs associated with these charts, see these topics in the JD Edwards EnterpriseOne Applications One View Reporting User Guide:
Additionally, see Working with Condition-Based Alerts in the JD Edwards EnterpriseOne Applications Condition-Based Maintenance Implementation Guide.