UX One: Service Contracts Page

The Service Contracts page (P17004X/W17004XB) enables users to receive alerts when service contracts are expiring. The page also provides analytical data about the service contracts, and their related amounts, that are associated with your team.

To access the UX One Service Contracts page, log in to the EnterpriseOne system using the Service Operations Manager role. When you log in with this role, the system automatically displays the Service Operations Manager page. Click the Service Contracts task on the springboard to access the Service Contracts page.

This graphic illustrates the Service Contracts page:

Watchlist Alerts

These alerts are based on EnterpriseOne programs. By default, the alerts are set up to use queries that are based on delivered demo data. Each of these queries is associated with a specific program version. To use a different query or call a different program version, you can modify these queries or create new queries that better meet your requirements. Additionally, these watchlists have been set up with specific warning and critical threshold values. You can adjust these values to meet your requirements.

This table lists and describes the watchlist alerts that are available on the Service Contracts page:

Watchlist Alert	Description
Expiring Service Contracts	This alert tells users how many of the team's service contracts are going to expire soon. This alert is based on the Work With Contracts program (P1720). When you click the alert, the system displays the Work With Contracts form. The following form layouts are available: Service Contract Header The following grid formats are available: Simple

Watchlist Alert

Description

Expiring Service Contracts

This alert tells users how many of the team's service contracts are going to expire soon.

This alert is based on the Work With Contracts program (P1720).

When you click the alert, the system displays the Work With Contracts form. The following form layouts are available:

Service Contract Header

The following grid formats are available:

Simple

For additional information about the programs associated with these watchlist alerts, see Managing Contracts in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide.

Charts

These charts are based on EnterpriseOne programs. By default, the charts are set up to render using queries that are based on delivered demo data. Each of these queries is associated with a specific program version. To use a different query or call a different program version, you can modify these queries or create new queries that better meet your requirements.

This table lists and describes the charts that are available on the Service Contracts page:

Component Title	Description
Expiring Contracts by Service Package (P1727X/W1727XB)	Use this chart to view the percentage of expiring contracts by service package for your team. This chart is based on the One View Service Contract Inquiry program (P1727).
Expired Contracts by Service Package (P1727X/W1727XA)	Use this chart to view the percentage of expired service contracts by service package for your team. This chart is based on the One View Service Contract Inquiry program (P1727).
Expiring Contract Amount by Service Package (P1727X/W1727XD)	Use this chart to view the amounts of expiring contracts by service package for your team. This chart is based on the One View Service Contract Inquiry program (P1727).
Total Number of Contracts by Service Package (P1727X/W1727XE)	Use this chart to view the total number of contracts by service package for your team. This chart is based on the One View Service Contract Inquiry program (P1727).
Expired Contract Amount by Service Package (P1727X/W1727XC)	Use this chart to view the total amounts for all expired contracts by service package for your team. This chart is based on the One View Service Contract Inquiry program (P1727).

For additional information about the programs associated with these charts, see One View Reporting for Service Management in the JD Edwards EnterpriseOne Applications One View Reporting User Guide.